UCMAS Academy
Application Support
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Job Description
- Handle daily support tickets from Registration, Nursing, Pharmacy, Laboratory, Radiology, and other hospital departments.
- Distribute support coverage across outpatient clinics and inpatient departments, including Emergency.
- Provide shift-based support according to the hospital’s operational requirements.
- Train new users on the HIS during onboarding and departmental deployment.
- Monitor data-entry accuracy and resolve application-related data issues.
- Escalate issues requiring System Administration or HIS vendor intervention.
Requirements & Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Mandatory: Previous Application Support / IT experience in hospitals or healthcare facilities.
- Hands-on experience supporting HIS applications is required.
- Good understanding of hospital workflows and clinical departments.
- Strong troubleshooting and problem-solving skills.
- Good communication skills and ability to work effectively with different hospital departments.
- Willingness to work on shifts according to hospital operational requirements.
EGjobank Analysis
Quick Role Summary
Opportunity as "Application Support" at Tahya Masr Holding located in القاهرة الجديدة on a Full-Time basis, suited for Fresh Graduate candidates, within Marketing & Sales. Key details from listing: • Handle daily support tickets from Registration, Nursing, Pharmacy, Laboratory, Radiology, and other hospital departments. • Distribute support coverage…
The Egyptian Job Bank editorial team prepares curated overviews and actionable application guidance for every listing, preserving official employer details.
Application Tips
- Tailor your CV headline to match "Application Support" and feature measurable achievements in the top third of your resume.
- Customize your cover note for القاهرة الجديدة: explain why this location and work arrangement suit your availability and how you add value to the team.
- Highlight relevant practical experience, key responsibilities, and specific business impact.
- Showcase practical projects, accredited certifications, and strong language skills to complement experience.
- After applying, monitor your status from your dashboard and stay prepared for an interview invitation.
Readiness Checklist
- Updated CV in standard PDF format with a professional filename
- Skills aligned with the stated role requirements
- Availability for work in القاهرة الجديدة or remote if specified
- Measurable achievement examples prepared for interview talking points
- Egyptian Job Bank candidate profile ready for application tracking
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