Application Support Engineer

Monitor and ensure the availability of the application on a regular basis.Troubleshot and trace different application errors and bugs and recommend and develop workarounds and solutions.Handle the operations of different digital transformation governmental projects.Day-to-Day Applications Operations Support activities including (Error handling, bugs investigations, IR resolving .etc.)Manage configurations and deployments on the different environments.Weekly based on call on a rotation schedule that guarantee 24*7 On call support coverage for all solutions operated (based on the Nature of the Project assigned)Review and handle reported complaints and issues.Provide workaround for open issues related to production solutions to minimize business and operational impacts until radical solution implementation.Run regular check for system operational monitors and handle alarms generated out of those monitors as incidents.Understand the business value of the platform, product and service and make use of the understanding in the analysis and/or the resolution course of actions.Perform the needed UAT testing for the assigned systems.Performance of any job-related tasks assigned by direct manager/supervisor.Manage fixes needed for resolving reported incident in alignment with IT change management process.Development of Automation tools to support the Day-to-Day activities and reduce time and efforts.

Bachelor's degree in computer science, Engineering, or related discipline with an IT focus is preferred.

• Fresh graduates or maximum 1 year experience in Application support preferred banking and transactions processing fields or Government Projects is a plus
• Analytical thinking and problem determination capabilities.
• System Integrations and APIs, Postman and SOAP UI awareness is a must.
• MS SQL, Oracle SQL hands on Experience is preferable.
• Basic Networking knowledge
• Basic Linux commands.
• Awareness of IT systems Architecture.
• Python Knowledge is a plus.
• Kubernetes and OpenShift knowledge are a plus.
• No-SQL DB knowledge is a plus.
• Kibana logging and ELK knowledge is a plus