ariika

Back Office Agent

ariika
📍 10th of ramadan city Full-Time 💼 Senior Level (6-8 yrs) 🕐 3mo ago
👁️ 0 views
📋 0 applicants

Job Description

Claims Processing & Validation: Review all claims escalated by the Call Center.

Verify evidence (photos/videos), check warranty status, and validate the root cause.Operational Coordination: Act as the internal liaison.

You will coordinate with:Warehouse: To check inventory for replacements.Logistics: To schedule pickups or deliveries of replacements.Technical/Repair Team: To schedule maintenance visits and verify technical reports.Resolution Decision-Making: Apply company policies to decide the final resolution (e.g., "This defect is manufacturing, approve replacement" or "This is misuse, offer paid repair").Case Tracking: Manage the status of every claim in the CRM.

Ensure no case stays "Open" longer than the defined SLA (Service Level Agreement).Root Cause Reporting: Analyze data to identify recurring product issues and generate weekly reports for the Quality Control and Procurement teams.Resolution Closure: Finalize the paperwork for refunds or replacements, ensuring that the customer’s journey ends with a satisfied resolution.

Education: Bachelor’s degree in Business Administration, Logistics, or Supply Chain is preferred.

Experience: 2–3 years in Back Office Operations, Logistics, or Claims Management. (You need someone who understands systems and processes, not just talking).

Technical Skills: Advanced Excel: Must be able to manage tracking sheets, pivot tables, and VLOOKUPs. CRM Expertise: Experience with customer management software is a must.

Competencies: Analytical Thinking: The ability to spot discrepancies in reports or photos.

Process-Oriented: Ability to follow SOPs (Standard Operating Procedures) strictly.

Inter-departmental Communication: Must be able to push warehouse/logistics teams to meet deadlines without causing friction.

Requirements & Qualifications

Education: Bachelor’s degree in Business Administration, Logistics, or Supply Chain is preferred.

Experience: 2–3 years in Back Office Operations, Logistics, or Claims Management. (You need someone who understands systems and processes, not just talking).

Technical Skills: Advanced Excel: Must be able to manage tracking sheets, pivot tables, and VLOOKUPs. CRM Expertise: Experience with customer management software is a must.

Competencies: Analytical Thinking: The ability to spot discrepancies in reports or photos.

Process-Oriented: Ability to follow SOPs (Standard Operating Procedures) strictly.

Inter-departmental Communication: Must be able to push warehouse/logistics teams to meet deadlines without causing friction.

EGjobank Analysis

Quick Role Summary

Opportunity as "Back Office Agent" at ariika located in 10th of ramadan city on a Full-Time basis, suited for Senior Level candidates, within Customer Service. Key details from listing: Claims Processing & Validation: Review all claims escalated by the Call Center. Verify evidence (photos/videos), check warranty status, and validate the root…

The Egyptian Job Bank editorial team prepares curated overviews and actionable application guidance for every listing, preserving official employer details.

Brigant

Application Tips

  1. Tailor your CV headline to match "Back Office Agent" and feature measurable achievements in the top third of your resume.
  2. Customize your cover note for 10th of ramadan city: explain why this location and work arrangement suit your availability and how you add value to the team.
  3. Highlight relevant practical experience, key responsibilities, and specific business impact.
  4. Demonstrate team leadership, budget stewardship, and tangible business KPIs — concrete numbers carry maximum weight.
  5. After applying, monitor your status from your dashboard and stay prepared for an interview invitation.

Readiness Checklist

  • Updated CV in standard PDF format with a professional filename
  • Skills aligned with the stated role requirements
  • Availability for work in 10th of ramadan city or remote if specified
  • Measurable achievement examples prepared for interview talking points
  • Egyptian Job Bank candidate profile ready for application tracking
More Career Guides →

Similar Jobs You Might Like