Bilingual French & English Customer Service Representative

Location: Maadi Technology Park, Cairo, EgyptReporting To: Team Leader – OperationsWorking Hours: 9 hours/day (Rotational Shifts)Days Off: 2 days/week (Rotational)Nationality Requirement: Egyptians, Foreigners with Visa and work permits Job OverviewWe are looking for a customer-focused and enthusiastic Bilingual French Customer Service Representative to join our Operations team.

In this role, you will be responsible for delivering outstanding customer support, resolving inquiries efficiently, and ensuring a positive customer experience.You will play a key role in representing the company and ensuring customer satisfaction through professional communication and problem-solving.

Key ResponsibilitiesHandle incoming customer inquiries via phone, email, or chat in a professional mannerProvide accurate information about products, services, and policiesIdentify customer needs and provide appropriate solutionsResolve customer complaints efficiently and effectivelyConduct research to troubleshoot and resolve customer issuesMaintain accurate records of customer interactions in the systemMeet individual and team performance targets and KPIsEnsure customer satisfaction and deliver a positive experienceSalary & BenefitsTransportation allowance providedMedical insuranceSocial insurancePerformance bonus opportunitiesCareer growth and development opportunitiesProfessional and inclusive work environment

Mandatory QualificationsGraduates onlyMinimum 6 months of customer service experienceFluent in French (C1 level)Good command of English (B1 level minimum)Basic computer skillsStrong communication and interpersonal skillsPreferred CompetenciesExcellent communication skillsStrong problem-solving abilitiesCustomer-oriented mindsetAbility to work in a fast-paced environmentStrong teamwork and time management skillsAttention to detail