Branch Manager (Female Only)
Job Description
Operations Management
▪ Oversee all day-to-day branch operations ensuring smooth and efficient service delivery.
▪ Manage appointment scheduling, room utilization, and staff allocation to maximize capacity.
▪ Enforce all standard operating procedures (SOPs), hygiene protocols, and health & safety standards.
▪ Conduct regular branch audits and implement corrective actions when needed.
▪ Manage inventory of products and supplies; coordinate with suppliers and control wastage.
Team Leadership & HR
▪ Recruit, onboard, train, and develop all branch staff.
▪ Build a motivated, service-oriented team through coaching, feedback, and performance reviews.
▪ Set individual and team targets; monitor performance against KPIs on a regular basis.
▪ Handle scheduling, attendance, leaves, and conflict resolution.
▪ Identify skill gaps and coordinate training programs to elevate service quality.
Revenue & Financial Performance
▪ Drive branch revenue through service excellence, up-selling, and package sales.
▪ Monitor daily, weekly, and monthly revenue performance vs. targets.
▪ Manage operating costs including staff hours, product usage, and overhead expenses.
▪ Analyze P&L reports and implement strategies to improve profitability.
▪ Oversee cash management, POS reconciliation, and financial reporting.
Client Experience
▪ Ensure every client receives a premium, personalized experience from arrival to departure.
▪ Handle client complaints and escalations with professionalism and urgency.
▪ Implement feedback mechanisms (surveys, reviews) and act on insights.
▪ Build lasting client relationships to drive retention and word-of-mouth referrals.
▪ Monitor and respond to online reviews across all platforms (Google, social media).
Marketing & Retail Support
▪ Coordinate with the marketing team to execute local campaigns, promotions, and events.
▪ Drive retail product sales within the branch; train staff on consultative selling techniques.
▪ Manage branch social media presence and client communication where applicable.
▪ Monitor competitor activity and provide market intelligence to management.
Reporting & Compliance
▪ Prepare and submit regular performance reports to senior management.
▪ Ensure full compliance with labor laws, licensing requirements, and brand standards.
▪ Maintain accurate client records, treatment notes, and consent forms.
▪ Support internal audits and inspections as required.
Requirements & Qualifications
Education & Experience
▪ Bachelor's degree in Business Administration, Hospitality, or a related field (preferred).
▪ Minimum 3–5 years of experience in beauty, wellness, or hospitality, with at least 2 years in a supervisory or management role.
▪ Proven track record in achieving revenue targets and managing operational teams.
Skills & Competencies
▪ Strong leadership, coaching, and people management skills.
▪ Excellent customer service and relationship management abilities.
▪ Financial acumen able to read and act on P&L and revenue reports.
▪ Proficient in salon/spa management software (e.g., Fresha, Mindbody, Vagaro).
▪ Strong organizational and problem-solving skills.
▪ Excellent communication skills in Arabic and English.
▪ Professional appearance consistent with brand standards.
Quick Role Summary
Opportunity as "Branch Manager (Female Only)" at Martina Beauty house ( beauty center) located in القاهرة on a Full-Time basis, suited for Fresh Graduate candidates, within Marketing & Sales. Key details from listing: Operations Management ▪ Oversee all day-to-day branch operations ensuring smooth and efficient service delivery. ▪ Manage appointment scheduling, room…
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Readiness Checklist
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