Call Center Agent

Respond promptly and professionally to customer inquiries via phone, ensuring a high level of customer satisfaction.Resolve customer issues and complaints efficiently, escalating complex cases to the appropriate departments when necessary.Provide accurate information about Sympl’s products, services, and payment plans to existing and potential customers.Document all customer interactions and maintain detailed records in the CRM system.Follow up with customers to ensure their issues are resolved and their experience with Sympl is positive.Collaborate with team members and other departments to address customer needs and improve service processes.Meet or exceed individual and team performance targets, including call handling time, resolution rates, and customer satisfaction scores.Identify opportunities to upsell or cross-sell Sympl’s services based on customer needs.Stay updated on product changes, promotions, and company policies to provide accurate information to customers.Participate in regular training sessions to enhance product knowledge and customer service skills.Work in rotational shifts according to business needs, including evenings, weekends, and public holidays if required.

1-2 years of experience in a call center, customer service, or related field.Good verbal and written communication skills in Arabic and English.Strong problem-solving abilities and a customer-first mindset.Ability to handle high call volumes while maintaining quality service.Ability to work effectively in an office-based environment.Strong organizational skills and attention to detail.Ability to remain calm and professional under pressure.Willingness to work flexible hours, including weekends or holidays if required.Demonstrated ability to work collaboratively within a team.