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Call Center Manager - US Real Estate Appointment Setting

PSG Home Buyers
📍 القاهرة Full-Time 💼 Fresh Graduate 🕐 34m ago
👁️ 0 views
📋 0 applicants

Job Description

  • Recruit, onboard and train appointment setters calling US homeowners
  • Run daily team operations: schedules, attendance, huddles and call coaching
  • Own team KPIs: dials, contacts, appointments set, show rate and lead quality
  • Listen to call recordings, give feedback and refine scripts with management
  • Manage dialer campaigns, lead lists and CRM hygiene (BatchDialer, GoHighLevel)
  • Ensure the team follows US calling compliance rules (TCPA, DNC, calling hours)
  • Report daily and weekly performance to US leadership and flag issues early
  • Hand qualified appointments smoothly to our US acquisition closers

Requirements & Qualifications

  • 5+ years in outbound call center / BPO, with at least 2 years managing a team of agents
  • Experience with US-based campaigns (real estate, appointment setting or outbound sales strongly preferred)
  • Excellent spoken and written English (C1 or above)
  • Proven track record of hitting team KPIs and coaching agents to improve
  • Hands-on with dialers and CRMs (BatchDialer, GoHighLevel, Five9, Aircall or similar)
  • Familiarity with TCPA / DNC compliance is a strong plus
  • Comfortable working night shift (US Eastern hours), Monday to Friday
  • Stable high-speed internet, quiet workspace and backup power/connection
  • Data-driven, organized and able to work independently with a remote US team
EGjobank Analysis

Quick Role Summary

Opportunity as "Call Center Manager - US Real Estate Appointment Setting" at PSG Home Buyers located in القاهرة on a Full-Time basis, suited for Fresh Graduate candidates, within Customer Service. Key details from listing: • Recruit, onboard and train appointment setters calling US homeowners • Run daily team operations: schedules, attendance, huddles and call coaching • Own team…

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Application Tips

  1. Tailor your CV headline to match "Call Center Manager - US Real Estate Appointment Setting" and feature measurable achievements in the top third of your resume.
  2. Customize your cover note for القاهرة: explain why this location and work arrangement suit your availability and how you add value to the team.
  3. Highlight relevant practical experience, key responsibilities, and specific business impact.
  4. Showcase practical projects, accredited certifications, and strong language skills to complement experience.
  5. After applying, monitor your status from your dashboard and stay prepared for an interview invitation.

Readiness Checklist

  • Updated CV in standard PDF format with a professional filename
  • Skills aligned with the stated role requirements
  • Availability for work in القاهرة or remote if specified
  • Measurable achievement examples prepared for interview talking points
  • Egyptian Job Bank candidate profile ready for application tracking
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