Call Center Representative - English account (Chat and Call)
Job Description
Handle customer inquiries through calls and chat professionally and efficientlyResolve customer complaints and provide suitable solutions in a timely mannerDeliver accurate information about products, services, and processesMaintain a positive customer experience and high satisfaction ratesDocument customer interactions accurately on the systemMeet assigned KPIs and quality standardsFollow company policies and communication guidelines during all interactions
Graduates onlyMaximum age: 33 yearsExcellent to fluent English proficiency
Requirements & Qualifications
Graduates onlyMaximum age: 33 yearsExcellent to fluent English proficiency
Quick Role Summary
Opportunity as "Call Center Representative - English account (Chat and Call)" at Etisalat Egypt (e&) located in المعادي on a Full-Time basis, suited for Fresh Graduate candidates, within Customer Service. Key details from listing: Handle customer inquiries through calls and chat professionally and efficientlyResolve customer complaints and provide suitable solutions in a timely…
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Application Tips
- Tailor your CV headline to match "Call Center Representative - English account (Chat and Call)" and feature measurable achievements in the top third of your resume.
- Customize your cover note for المعادي: explain why this location and work arrangement suit your availability and how you add value to the team.
- Highlight relevant practical experience, key responsibilities, and specific business impact.
- Showcase practical projects, accredited certifications, and strong language skills to complement experience.
- After applying, monitor your status from your dashboard and stay prepared for an interview invitation.
Readiness Checklist
- Updated CV in standard PDF format with a professional filename
- Skills aligned with the stated role requirements
- Availability for work in المعادي or remote if specified
- Measurable achievement examples prepared for interview talking points
- Egyptian Job Bank candidate profile ready for application tracking