فاين
Call Center Trainer
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Job Description
Key Responsibilities:Conduct onboarding and refresher training programs for call center agents.Deliver training sessions related to customer service skills, communication, products, and call handling procedures.Assess trainees’ performance and provide coaching and feedback.Identify training gaps and recommend improvement plans.Prepare training materials, presentations, and training activities.Monitor the effectiveness of training programs through evaluations and performance results.Coordinate with Call Center Supervisors and management to align training needs.Maintain training records, attendance, and performance reports.Support continuous improvement of customer service standards.
Requirements:Bachelor’s degree in Business Administration, Human Resources, or related field.2–4 years of experience in Call Center operations.Previous experience as a Call Center Trainer, Quality Analyst, or Team Leader is preferred.Strong knowledge of call center processes, KPIs, and customer service standards.Excellent presentation and communication skills.Strong coaching and problem-solving abilities.Good reporting and Excel skills.
Requirements & Qualifications
Requirements:Bachelor’s degree in Business Administration, Human Resources, or related field.2–4 years of experience in Call Center operations.Previous experience as a Call Center Trainer, Quality Analyst, or Team Leader is preferred.Strong knowledge of call center processes, KPIs, and customer service standards.Excellent presentation and communication skills.Strong coaching and problem-solving abilities.Good reporting and Excel skills.
EGjobank Analysis
Quick Role Summary
Opportunity as "Call Center Trainer" at Etisalat Egypt (e&) located in القاهرة on a Full-Time basis, suited for Senior Level candidates, within Administrative. Key details from listing: Key Responsibilities:Conduct onboarding and refresher training programs for call center agents.Deliver training sessions related to customer service skills,…
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