Chat Support Agent

Position OverviewWe are a premium skincare and beauty brand operating within the GCC market, dedicated to delivering exceptional products and a refined customer experience.

We are seeking a Chat Support Agent (Female Only) to join our Customer Experience team and serve as the primary digital communication representative of the brand.The role requires a high level of professionalism, attention to detail, and the ability to provide a seamless, luxury-standard customer service experience across all chat-based communication channels.

Job PurposeTo manage customer interactions efficiently and professionally through digital communication channels, ensuring customer satisfaction, retention, and a consistent premium brand experience.

Key ResponsibilitiesHandle customer inquiries via live chat, WhatsApp, email, and social media platformsProvide clear, accurate, and brand-aligned responses to customer queriesSupport customers with product information, orders, and account-related requestsResolve complaints and issues in a professional and solution-oriented mannerEscalate complex cases to relevant departments when requiredMaintain detailed and accurate records of customer interactions in CRM systemsEnsure all communication reflects the brand’s premium positioning and tone of voiceFollow internal SOPs and customer service guidelines at all timesWork ConditionsWorking Hours: 8 hours per day (including 1-hour break)Schedule: Rotational shifts with 2 days off per week

RequirementsFemale applicants onlyPrevious experience in customer service, call center, or chat support roles is a mustStrong preference for candidates with experience handling GCC customers or accountsExcellent written communication skills in Arabic and EnglishStrong typing skills with the ability to handle multiple chats simultaneouslyProfessional tone, strong interpersonal skills, and a customer-first mindsetFamiliarity with CRM systems or chat support platforms is a plusBackground in the pharmaceutical field is preferredPrevious experience in the beauty industry is a plusAbility to work under pressure while maintaining quality standardsSkills & CompetenciesStrong communication and problem-solving skillsHigh attention to detailEmotional intelligence and patience in handling customersAbility to adapt tone to a luxury brand environmentTime management and multitasking abilities