Compliance Officer

Manage assigned client files from initiation to completion, including new incorporations, amendments, and renewals.Communicate client requirements and documentation needs clearly to the Legal Department through the Team Lead.Escalate complex, high-risk, or blocked cases to the Team Lead and maintain accurate communication logs.Prepare, format, and compile complete application packs and compliance documentation in line with checklists and SOPs.Submit applications via online portals and physically (if needed) in coordination with the PRO team.Follow up on pending cases with authorities and escalate delays as appropriate.Accurately update CRM, client folders, and internal trackers with all case-related data.Flag missing information or inconsistencies to keep records current.Ensure correct archiving of signed documents, licenses, approvals, and receipts.Liaise with the Legal Department to provide complete and accurate requirements for legal documents.Coordinate with cross-functional teams (PRO, Sales, Legal) as guided through the Team Lead.Document procedural updates, authority rules, or unusual scenarios for team knowledge sharing.Apply company SOPs and ensure all client work is compliant with relevant free zone or government regulations.Raise operational, legal, or compliance concerns to the Team Lead for escalation as needed.Submit monthly activity reports covering completed tasks, pending cases, errors, and process improvement suggestions.

English fluency (spoken and written) to handle client communication and documentation.Client service skills: Strong ability to manage inquiries, resolve issues, and maintain professional relationships.Attention to detail: Accuracy in preparing, reviewing, and maintaining visa records.Team collaboration: Ability to work effectively with internal departments (sales, accounts, operations).Problem‑solving: Capability to troubleshoot and escalate complex visa cases promptly.Adaptability: Flexibility to manage multiple clients and shifting requirements across regions.