مؤسسة بارتنرز تريد
Contact Center Supervisor
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0 applicants
Job Description
Provide feedback and support to the Customer Care team to ensure that all issues are resolvedContinuously monitor the performance of the team, and craft tailored development plans for each member.Provide the required training sessions for existing employees frequently.Oversee day to day performance and workflow, ensuring SLAs and targets are met.Conduct coaching sessions and 1:1s in an organized manner.Monitor chats/calls/tickets either live and saved and provide feedback.Support Process Improvement and contribute to process optimization.Monitor adherence and conformance to shifts and schedules.
Participate in budget build up.
Minimum 5 years experience in a call center environment.
Minimum 3 years of experience as a leader (managing voice & non voice teams).
Bachelor’s Degree.
Awareness of voice and non-voice KPIs.
Fluent in English.
Requirements & Qualifications
Minimum 5 years experience in a call center environment.
Minimum 3 years of experience as a leader (managing voice & non voice teams).
Bachelor’s Degree.
Awareness of voice and non-voice KPIs.
Fluent in English.
EGjobank Analysis
Quick Role Summary
Opportunity as "Contact Center Supervisor" at OPPO Egypt located in مدينة نصر on a Full-Time basis, suited for Senior Level candidates, within Customer Service. Key details from listing: Provide feedback and support to the Customer Care team to ensure that all issues are resolvedContinuously monitor the performance of the team, and craft…
The Egyptian Job Bank editorial team prepares curated overviews and actionable application guidance for every listing, preserving official employer details.
Application Tips
- Tailor your CV headline to match "Contact Center Supervisor" and feature measurable achievements in the top third of your resume.
- Customize your cover note for مدينة نصر: explain why this location and work arrangement suit your availability and how you add value to the team.
- Highlight relevant practical experience, key responsibilities, and specific business impact.
- Demonstrate team leadership, budget stewardship, and tangible business KPIs — concrete numbers carry maximum weight.
- After applying, monitor your status from your dashboard and stay prepared for an interview invitation.
Readiness Checklist
- Updated CV in standard PDF format with a professional filename
- Skills aligned with the stated role requirements
- Availability for work in مدينة نصر or remote if specified
- Measurable achievement examples prepared for interview talking points
- Egyptian Job Bank candidate profile ready for application tracking
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