CSS Representative

Job Post: Customer Service Representative & Sales Support (German Speaker)

Role Overview:We are looking for a dedicated Customer Service Representative & Sales Support specialist to join our team.

This role is a hybrid of high-quality customer care and proactive sales support for the German market.

You will be responsible for handling inquiries, managing client relationships, and supporting our sales growth through direct communication and efficient data management.

Key Responsibilities:Direct Communication: Conduct professional phone calls with potential and existing clients in Germany to introduce services or resolve inquiries.

Sales Support: Identify customer needs and interests to provide relevant documentation and support the sales pipeline.

Account Management: Build and maintain strong, long-term relationships with customers through consistent follow-ups. CRM Management: Document all calls, customer queries, and updates accurately within the CRM system.

Data Organization: Collect, classify, and update customer data to ensure the sales team has high-quality information.

Administrative Support: Prepare sales offers and ensure all customer-related documentation is organized and professional.

Language & Experience:German Language: Proficiency at a C1 Level (Speaking, Reading, and Writing) is required.Experience: Minimum of 2 years of previous experience in Telemarketing, Customer Acquisition, or Customer Service.

Urgency: Immediate start preferred.

Candidates with a short or no notice period will be given priority.

Technical Skills & Tools:CRM Systems: Proficiency in using CRM software (e.g., Salesforce, HubSpot, or Zoho) to manage customer data.Microsoft Office: Strong mastery of Excel for data classification and Outlook for professional correspondence.Sales & Support Skills: Proven ability to handle objections, meet targets, and provide exceptional service.

Soft Skills:Communication: Excellent interpersonal skills and a professional phone manner.Work Ethic: Highly organized, independent, and able to follow a systematic workflow.Ambition: A passion for professional development and a desire to grow within the company.