Tank

Customer Care Specialist

Tank
📍 new nozha Full-Time 💼 Fresh Graduate 🕐 1mo ago
👁️ 0 views
📋 0 applicants

Job Description

Contact complaining customers and respond promptly to their problems.Investigate the customers’ complaints and communicate with concerned parties” internal & External “Follow up aggressively the assigned complaints tickets till solving within targeted KPI’s.Identify customers’ needs and provide positive experience in solving customers’ complaints.

Ensure achieving customer satisfaction levels by resolving complaints effectively.Escalate the unresolved and complicated complaints to the line manager on time.Prepare periodical reports summarizing customers’ complaints analysis.

Education preferred: Bsc. in Business or MarketingExperience from 1-3 years in Call Center is a MUST.Very good English and Communication skills Soft Skills / Other abilities:Customer Centric Mindset Passion for Customer CareProblem SolvingAggressive Follow-upCommunication SkillsNegotiation SkillsPositive mindsetGood listenerWorking within a Team efficiently

Requirements & Qualifications

Education preferred: Bsc. in Business or MarketingExperience from 1-3 years in Call Center is a MUST.Very good English and Communication skills Soft Skills / Other abilities:Customer Centric Mindset Passion for Customer CareProblem SolvingAggressive Follow-upCommunication SkillsNegotiation SkillsPositive mindsetGood listenerWorking within a Team efficiently

EGjobank Analysis

Quick Role Summary

Opportunity as "Customer Care Specialist" at Tank located in new nozha on a Full-Time basis, suited for Fresh Graduate candidates, within Customer Service. Key details from listing: Contact complaining customers and respond promptly to their problems.Investigate the customers’ complaints and communicate with concerned parties” internal &…

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Application Tips

  1. Tailor your CV headline to match "Customer Care Specialist" and feature measurable achievements in the top third of your resume.
  2. Customize your cover note for new nozha: explain why this location and work arrangement suit your availability and how you add value to the team.
  3. Highlight relevant practical experience, key responsibilities, and specific business impact.
  4. Showcase practical projects, accredited certifications, and strong language skills to complement experience.
  5. After applying, monitor your status from your dashboard and stay prepared for an interview invitation.

Readiness Checklist

  • Updated CV in standard PDF format with a professional filename
  • Skills aligned with the stated role requirements
  • Availability for work in new nozha or remote if specified
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