Nile Air

Customer Experience Agent

Nile Air
📍 sheraton Full-Time 💼 Senior Level (6-8 yrs) 🕐 1mo ago
👁️ 0 views
📋 1 applicants

Job Description

Join Our Team as a Customer Experience Agent at Nile Air!Location: Sheraton, Cairo, Egypt.

Are you passionate about delivering exceptional customer service and creating memorable experience?Nile Air, Egypt's leading private airline, is looking for motivated individuals to join our Customer Experience Department as a Contact Center Agent.

Qualifications:Relevant bachelor's degree.Minimum 2 years experience in contact center field, aviation or travel industry.Can handle non-voice channels like live chat and WhatsApp with agreed quality standards and SLA.Advanced Amadeus using skills with 2-years experience.Excellent knowledge of aviation products and technicalities.Ability to work in rotating shifts, including overnight shifts.Excellent English language communication skills Written/Spoken.Strong problem solving and stress management skills.Strong interpersonal and communication skills.Strong selling and customer service skills.

Requirements & Qualifications

Qualifications:Relevant bachelor's degree.Minimum 2 years experience in contact center field, aviation or travel industry.Can handle non-voice channels like live chat and WhatsApp with agreed quality standards and SLA.Advanced Amadeus using skills with 2-years experience.Excellent knowledge of aviation products and technicalities.Ability to work in rotating shifts, including overnight shifts.Excellent English language communication skills Written/Spoken.Strong problem solving and stress management skills.Strong interpersonal and communication skills.Strong selling and customer service skills.

EGjobank Analysis

Quick Role Summary

Opportunity as "Customer Experience Agent" at Nile Air located in sheraton on a Full-Time basis, suited for Senior Level candidates, within Tourism & Hospitality. Key details from listing: Join Our Team as a Customer Experience Agent at Nile Air!Location: Sheraton, Cairo, Egypt. Are you passionate about delivering exceptional customer service and…

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Application Tips

  1. Tailor your CV headline to match "Customer Experience Agent" and feature measurable achievements in the top third of your resume.
  2. Customize your cover note for sheraton: explain why this location and work arrangement suit your availability and how you add value to the team.
  3. Highlight relevant practical experience, key responsibilities, and specific business impact.
  4. Demonstrate team leadership, budget stewardship, and tangible business KPIs — concrete numbers carry maximum weight.
  5. After applying, monitor your status from your dashboard and stay prepared for an interview invitation.

Readiness Checklist

  • Updated CV in standard PDF format with a professional filename
  • Skills aligned with the stated role requirements
  • Availability for work in sheraton or remote if specified
  • Measurable achievement examples prepared for interview talking points
  • Egyptian Job Bank candidate profile ready for application tracking
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