فاين
Customer Service Administrator
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0 applicants
Job Description
Handle incoming customer inquiries (calls, WhatsApp, email)Log service requests and create tickets accuratelyCoordinate with service technicians for scheduling visitsFollow up with clients to ensure issue resolution and satisfactionMaintain and update customer records and service historyCommunicate clearly regarding service timelines and updatesHandle complaints professionally and escalate when neededSupport aftersales operations and reporting
1–3 years of experience in customer service or call centerStrong communication skills (Arabic & English)Organized and detail-orientedAbility to handle multiple tasks under pressureBasic technical understanding is a plus (especially coffee equipment)Experience with CRM systems (Odoo is a plus)
Requirements & Qualifications
1–3 years of experience in customer service or call centerStrong communication skills (Arabic & English)Organized and detail-orientedAbility to handle multiple tasks under pressureBasic technical understanding is a plus (especially coffee equipment)Experience with CRM systems (Odoo is a plus)
EGjobank Analysis
Quick Role Summary
Opportunity as "Customer Service Administrator" at Coffee Atelier located in مصر الجديدة on a Full-Time basis, suited for Fresh Graduate candidates, within Administrative. Key details from listing: Handle incoming customer inquiries (calls, WhatsApp, email)Log service requests and create tickets accuratelyCoordinate with service technicians for scheduling…
The Egyptian Job Bank editorial team prepares curated overviews and actionable application guidance for every listing, preserving official employer details.
Application Tips
- Tailor your CV headline to match "Customer Service Administrator" and feature measurable achievements in the top third of your resume.
- Customize your cover note for مصر الجديدة: explain why this location and work arrangement suit your availability and how you add value to the team.
- Highlight relevant practical experience, key responsibilities, and specific business impact.
- Showcase practical projects, accredited certifications, and strong language skills to complement experience.
- After applying, monitor your status from your dashboard and stay prepared for an interview invitation.
Readiness Checklist
- Updated CV in standard PDF format with a professional filename
- Skills aligned with the stated role requirements
- Availability for work in مصر الجديدة or remote if specified
- Measurable achievement examples prepared for interview talking points
- Egyptian Job Bank candidate profile ready for application tracking
