Customer Service Advisor – Spanish Speakers (Manufacturing Medical Devices)

Job Description

Job Summary:We’re looking for a proactive and people-oriented Account Manager to join our team.

In this role, you’ll be responsible for managing key client accounts, driving growth, and leading a small team to deliver results.

You'll collaborate across departments to ensure client satisfaction and align with company goals.

Key Responsibilities:Client ManagementBuild and maintain strong, long-term relationships with clientsManage and grow a portfolio of key accounts within the German-speaking market, ensuring high levels of client satisfaction and retention.Understand client needs and provide tailored solutionsDrive account growth through upselling, cross-selling, and renewalsProactively resolve client issues in a timely and effective mannerMonitor and report on account performance, KPIs, and client satisfactionTeam LeadershipSupervise and support direct reports with coaching and regular feedbackAllocate tasks effectively and manage team workflowsMonitor team performance and guide continuous improvementIdentify and implement process improvements to enhance efficiency and resultsCollaboration & StrategyCollaborate with internal teams (sales, customer success, operations) to meet client expectationsContribute to the development and execution of account growth strategiesKeep leadership informed of key client updates, challenges, and opportunitiesSupport the delivery of company-wide KPIs and strategic objectives

Job RequirementsJob Requirements:Bachelor’s degree in Business Administration, Marketing, or related fieldFluency in both Spanish and English, with excellent verbal and written communication skills.2–5 years of experience in client management, account handling, or customer successProven track record of managing and growing key accounts in a B2B environment.Demonstrated ability to analyze data, generate insights, and make data-driven decisions.Strong communication and relationship-building skillsAbility to work independently and remotely, demonstrating high levels of self-motivation and organization.Proven ability to lead teams and manage multiple prioritiesAnalytical mindset with attention to detailFluency in English (spoken and written)