مؤسسة بارتنرز تريد
Customer Service Agent
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0 applicants
Job Description
Handle inbound and outbound customer calls in a professional manner.Respond to customer inquiries via phone, email, chat, or social media.Provide accurate information about Safarni’s services, bookings, offers, and policies.Assist customers with reservations, changes, cancellations, and general support requests.Resolve customer complaints efficiently while maintaining a positive attitude.Record customer interactions and update information accurately in the system.Follow up with customers when needed to ensure their issues are resolved.Coordinate with internal teams to solve customer problems quickly.Meet performance targets related to call quality, response time, and customer satisfaction.
Previous experience in customer service, call center, travel, tourism, or hospitality is preferred.Excellent communication skills in Arabic and English.Strong problem-solving and active listening skills.Ability to work under pressure and handle different customer situations professionally.Good computer skills and ability to use CRM or booking systems.Positive attitude, patience, and a customer-first mindset.Flexibility to work shifts, weekends, or holidays when required.
Requirements & Qualifications
Previous experience in customer service, call center, travel, tourism, or hospitality is preferred.Excellent communication skills in Arabic and English.Strong problem-solving and active listening skills.Ability to work under pressure and handle different customer situations professionally.Good computer skills and ability to use CRM or booking systems.Positive attitude, patience, and a customer-first mindset.Flexibility to work shifts, weekends, or holidays when required.
EGjobank Analysis
Quick Role Summary
Opportunity as "Customer Service Agent" at Safarni Travel & Tourism located in القاهرة on a Full-Time basis, suited for Senior Level candidates, within Customer Service. Key details from listing: Handle inbound and outbound customer calls in a professional manner.Respond to customer inquiries via phone, email, chat, or social media.Provide accurate…
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Application Tips
- Tailor your CV headline to match "Customer Service Agent" and feature measurable achievements in the top third of your resume.
- Customize your cover note for القاهرة: explain why this location and work arrangement suit your availability and how you add value to the team.
- Highlight relevant practical experience, key responsibilities, and specific business impact.
- Demonstrate team leadership, budget stewardship, and tangible business KPIs — concrete numbers carry maximum weight.
- After applying, monitor your status from your dashboard and stay prepared for an interview invitation.
Readiness Checklist
- Updated CV in standard PDF format with a professional filename
- Skills aligned with the stated role requirements
- Availability for work in القاهرة or remote if specified
- Measurable achievement examples prepared for interview talking points
- Egyptian Job Bank candidate profile ready for application tracking
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