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Customer Service Assistant

ODZ OUTFIT
📍 التجمع الخامس Full-Time 💼 Senior Level (6-8 yrs) 🕐 2w ago
💰 8,000 - 10,000 EGP
👁️ 0 views
📋 1 applicants

Job Description

Confirm customer orders via phone calls.Respond to customer inquiries through WhatsApp, Facebook, and email.Welcome and assist walk-in customers at the office to support sales.Follow up on shipments and returns with the shipping company.Coordinate with the Operations and Warehouse teams to resolve any order-related issues.Handle customer complaints and ensure timely resolution while following up until the issue is fully resolved

0–2 years of experience in Customer Service, Call Center, or a related field.Excellent communication and interpersonal skills.Strong problem-solving and customer handling abilities.Good command of Microsoft Office, especially Excel.Ability to handle phone calls, WhatsApp, Facebook, and email inquiries professionally.Strong organizational and time management skills.Ability to work under pressure and manage multiple tasks.Attention to detail and accuracy.Team player with a positive attitude.Previous experience with Shopify or any CRM system is a plus.Bachelor's degree is preferred

Requirements & Qualifications

0–2 years of experience in Customer Service, Call Center, or a related field.Excellent communication and interpersonal skills.Strong problem-solving and customer handling abilities.Good command of Microsoft Office, especially Excel.Ability to handle phone calls, WhatsApp, Facebook, and email inquiries professionally.Strong organizational and time management skills.Ability to work under pressure and manage multiple tasks.Attention to detail and accuracy.Team player with a positive attitude.Previous experience with Shopify or any CRM system is a plus.Bachelor's degree is preferred

EGjobank Analysis

Quick Role Summary

Opportunity as "Customer Service Assistant" at ODZ OUTFIT located in التجمع الخامس on a Full-Time basis, suited for Senior Level candidates, within Customer Service. Key details from listing: Confirm customer orders via phone calls.Respond to customer inquiries through WhatsApp, Facebook, and email.Welcome and assist walk-in customers at the office…

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Application Tips

  1. Tailor your CV headline to match "Customer Service Assistant" and feature measurable achievements in the top third of your resume.
  2. Customize your cover note for التجمع الخامس: explain why this location and work arrangement suit your availability and how you add value to the team.
  3. Highlight relevant practical experience, key responsibilities, and specific business impact.
  4. Demonstrate team leadership, budget stewardship, and tangible business KPIs — concrete numbers carry maximum weight.
  5. After applying, monitor your status from your dashboard and stay prepared for an interview invitation.

Readiness Checklist

  • Updated CV in standard PDF format with a professional filename
  • Skills aligned with the stated role requirements
  • Availability for work in التجمع الخامس or remote if specified
  • Measurable achievement examples prepared for interview talking points
  • Egyptian Job Bank candidate profile ready for application tracking
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