مؤسسة بارتنرز تريد
Customer Service Manager
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Job Description
Key ResponsibilitiesManage and oversee the daily operations of the Customer Service team.Monitor team performance and ensure service KPIs are achieved.Handle escalated customer complaints and provide effective solutions.Train, coach, and motivate customer service representatives.Develop and implement customer service policies and procedures.Prepare performance reports and recommend process improvements.Collaborate with other departments to enhance the customer experience.Ensure a professional and customer-focused work environment.
RequirementsBachelor's degree in Business Administration or a related field.Minimum 7 years of experience in Customer Service.Previous experience as a Customer Service Manager is required.Strong leadership and team management skills.Excellent communication, problem-solving, and interpersonal skills.Good organizational and reporting skills.Residents of Tanta only.LocationTanta, Egypt
Requirements & Qualifications
RequirementsBachelor's degree in Business Administration or a related field.Minimum 7 years of experience in Customer Service.Previous experience as a Customer Service Manager is required.Strong leadership and team management skills.Excellent communication, problem-solving, and interpersonal skills.Good organizational and reporting skills.Residents of Tanta only.LocationTanta, Egypt
EGjobank Analysis
Quick Role Summary
Opportunity as "Customer Service Manager" at EBSS - Elite Business Solution Service located in طنطا on a Full-Time basis, suited for Senior Level candidates, within Customer Service. Key details from listing: Key ResponsibilitiesManage and oversee the daily operations of the Customer Service team.Monitor team performance and ensure service KPIs are achieved.Handle…
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