Customer Service Representative

Effectively communicating with Customers/Partners as well as internal stakeholders (Sales team, Supply Chain, etc)Handling quotations and managing Order handling process from booking to goods delivery Monitoring payment collection process fulfilment Helping customers with different inquiries, issues, and requests — always aiming for a great experienceManaging Post Sales activities (claims, returns, etc) with a solution-focused approachSpotting patterns in customer feedback or internal processes and sharing ideas for improvementWorking closely with your teammates and other departments to share the best practices and knowledge or to resolve issues quicklyPromoting and supporting use of e-commerce solutions

We’re looking for a Temporary Customer Service Representative who enjoys supporting customers, solving problems, and being part of a dynamic team.Your main role is to ensure smooth, efficient and accurate business support both externally to distributors and direct end-user customers with administrative, logistic and commercial issues as well as internally to the other departments and Sales Units.If you’re someone who stays calm under pressure, communicates clearly, and thrives in a fast-paced environment — we’d love to meet you.

Minimum high school diploma or equivalentStrong verbal and written English communication skillsComputer skills (email, MS Office, CRM and SAP tools is advantage)A natural problem-solver with a positive, can-do attitudeAbility to multitask and stay organized in a fast-moving environmentTeam player who enjoys collaborating and supporting othersAttention to detail and a sense of responsibilityAlways ready to go the extra mile — not just for our customers, but for each other tooPrevious experience is more than welcome