مؤسسة بارتنرز تريد
Customer Service Representative / PR
8,000 - 12,000 EGP
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0 applicants
Job Description
About the Role:We are looking for a proactive and detail-oriented Customer Service / PR Representative to manage client communication before and after delivery.
This role focuses on ensuring a smooth customer experience, confirming delivery details, and collecting feedback to improve our service and operations.
Key Responsibilities:Contact customers before delivery to confirm order details, timing, and readinessFollow up with customers after delivery to ensure satisfaction and proper installationHandle customer feedback, complaints, and issues professionallyTrack and document customer experience for each orderIdentify recurring problems and report them to management (delivery delays, damages, miscommunication, etc.)Coordinate with logistics, sales, and warehouse teams to resolve issues quicklyFollow up on website orders from confirmation stage until successful deliveryMaintain clear and organized communication records
Requirements:2–5 years of experience in customer service, PR, or client relationsStrong communication skills (Arabic & English preferred)Organized and detail-oriented with strong follow-up skillsAbility to handle customer complaints calmly and professionallyExperience in retail, e-commerce, or furniture industry is a plusGood knowledge of Odoo ERP is a plus
Requirements & Qualifications
Requirements:2–5 years of experience in customer service, PR, or client relationsStrong communication skills (Arabic & English preferred)Organized and detail-oriented with strong follow-up skillsAbility to handle customer complaints calmly and professionallyExperience in retail, e-commerce, or furniture industry is a plusGood knowledge of Odoo ERP is a plus
EGjobank Analysis
Quick Role Summary
Opportunity as "Customer Service Representative / PR" at Galaxy Furniture located in التجمع الخامس on a Full-Time basis, suited for Senior Level candidates, within Customer Service. Key details from listing: About the Role:We are looking for a proactive and detail-oriented Customer Service / PR Representative to manage client communication before and after…
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Application Tips
- Tailor your CV headline to match "Customer Service Representative / PR" and feature measurable achievements in the top third of your resume.
- Customize your cover note for التجمع الخامس: explain why this location and work arrangement suit your availability and how you add value to the team.
- Highlight relevant practical experience, key responsibilities, and specific business impact.
- Demonstrate team leadership, budget stewardship, and tangible business KPIs — concrete numbers carry maximum weight.
- After applying, monitor your status from your dashboard and stay prepared for an interview invitation.
Readiness Checklist
- Updated CV in standard PDF format with a professional filename
- Skills aligned with the stated role requirements
- Availability for work in التجمع الخامس or remote if specified
- Measurable achievement examples prepared for interview talking points
- Egyptian Job Bank candidate profile ready for application tracking
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