Customer Service Specialist

Respond promptly and professionally to customer inquiries via phone.Resolve customer issues, complaints, and product-related questions with empathy and efficiency.Provide accurate information about products, services, promotions, and store policies to ensure customer satisfaction.Document and track customer interactions, feedback, and resolutions using internal systems.Collaborate with sales, logistics, and other internal teams to address customer needs and ensure seamless service delivery.Assist in processing orders, returns, and exchanges in compliance with company procedures.Follow up with customers to ensure their issues are resolved and their experience meets company standards.Maintain a positive, professional demeanor when representing Max Muscle to customers and partners.Identify recurring customer concerns and suggest process improvements to management.Stay updated on product knowledge, company offerings, and industry trends to provide informed support.

1-2 years of experience in a customer service, support, or client-facing role.Excellent verbal and written communication skills in both Arabic and English.Strong problem-solving abilities and a customer-centric mindset.Ability to handle challenging situations with patience and professionalism.Familiarity with CRM systems or customer support software is an advantage.Organizational skills and attention to detail in managing customer records.Ability to work effectively in a fast-paced, team-oriented environment.Flexibility to work various shifts, including weekends and holidays, as required.Strong interpersonal skills and the ability to build rapport with diverse customers.Commitment to upholding company values of integrity, honesty, and ethics.