Carofi

Customer Service Specialist - E-Commerce

Carofi
📍 التجمع الخامس Full-Time 💼 Fresh Graduate 🕐 2mo ago
👁️ 0 views
📋 0 applicants

Job Description

Handle incoming and outgoing calls in a professional and customer-centric manner.Respond to client inquiries promptly and conduct timely follow-ups.Build and maintain strong client relationships while coordinating with internal teams to ensure smooth service delivery.Upload, organize, and maintain accurate customer data and documents in the system.Manage digital leads and monitor online inquiries to ensure fast responses.Prepare basic reports and keep all client records up to date.Achieve daily KPIs related to call handling, data accuracy, client satisfaction, and follow-up quality.

Bachelor’s degree in any field.0–1 year of experience in customer service, account management, telesales, or similar roles.Strong communication, listening, and follow-up skills.High attention to detail with strong organizational abilities.Ability to work in a fast-paced, client-focused environment

Requirements & Qualifications

Bachelor’s degree in any field.0–1 year of experience in customer service, account management, telesales, or similar roles.Strong communication, listening, and follow-up skills.High attention to detail with strong organizational abilities.Ability to work in a fast-paced, client-focused environment

EGjobank Analysis

Quick Role Summary

Opportunity as "Customer Service Specialist - E-Commerce" at Carofi located in التجمع الخامس on a Full-Time basis, suited for Fresh Graduate candidates, within Customer Service. Key details from listing: Handle incoming and outgoing calls in a professional and customer-centric manner.Respond to client inquiries promptly and conduct timely follow-ups.Build and…

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Application Tips

  1. Tailor your CV headline to match "Customer Service Specialist - E-Commerce" and feature measurable achievements in the top third of your resume.
  2. Customize your cover note for التجمع الخامس: explain why this location and work arrangement suit your availability and how you add value to the team.
  3. Highlight relevant practical experience, key responsibilities, and specific business impact.
  4. Showcase practical projects, accredited certifications, and strong language skills to complement experience.
  5. After applying, monitor your status from your dashboard and stay prepared for an interview invitation.

Readiness Checklist

  • Updated CV in standard PDF format with a professional filename
  • Skills aligned with the stated role requirements
  • Availability for work in التجمع الخامس or remote if specified
  • Measurable achievement examples prepared for interview talking points
  • Egyptian Job Bank candidate profile ready for application tracking
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