فاين
Customer Support Team Leader
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Job Description
Lead and supervise the customer support team and monitor performance KPIs.Manage relationships with partner schools using our EdTech products.Coordinate and support online assessment rounds at schools.Oversee social media moderation and handle public inquiries.Manage email communications and ensure timely responses.Support ad-hoc tasks like content translation and seasonal InDesign projects.
3–5 years experience in customer support leadership role.Experience working with B2B clients (educational field is a plus).Strong Arabic and English communication skills.Organized, proactive, and able to manage multiple tasks.Familiarity with CRM systems and basic design tools is an advantage.
Requirements & Qualifications
3–5 years experience in customer support leadership role.Experience working with B2B clients (educational field is a plus).Strong Arabic and English communication skills.Organized, proactive, and able to manage multiple tasks.Familiarity with CRM systems and basic design tools is an advantage.
EGjobank Analysis
Quick Role Summary
Opportunity as "Customer Support Team Leader" at Sprix located in التجمع الخامس on a Full-Time basis, suited for Senior Level candidates, within Administrative. Key details from listing: Lead and supervise the customer support team and monitor performance KPIs.Manage relationships with partner schools using our EdTech products.Coordinate and…
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Application Tips
- Tailor your CV headline to match "Customer Support Team Leader" and feature measurable achievements in the top third of your resume.
- Customize your cover note for التجمع الخامس: explain why this location and work arrangement suit your availability and how you add value to the team.
- Highlight relevant practical experience, key responsibilities, and specific business impact.
- Demonstrate team leadership, budget stewardship, and tangible business KPIs — concrete numbers carry maximum weight.
- After applying, monitor your status from your dashboard and stay prepared for an interview invitation.
Readiness Checklist
- Updated CV in standard PDF format with a professional filename
- Skills aligned with the stated role requirements
- Availability for work in التجمع الخامس or remote if specified
- Measurable achievement examples prepared for interview talking points
- Egyptian Job Bank candidate profile ready for application tracking
