Customs Clearance Operations Customer Service Specialist

1)

Respond to all pre-alerts and all customer inquiries and sales team RFQ (requests for quotation) in a professional manner and on a timely basis2)

Ensure all needed information and documentation are in order before starting the service process and coordinating with customers/ agents to complete them if not as well as to get any necessary approvals throughout the process on a timely basis to ensure no delays occur in service provision. 3)

Ensure that the prices quoted to customers for clearance services and negotiated with agents are competitive whilst ensuring a minimum level of profitability for operations and ensuring agents are notified and charged for any delays/ fines incurred due to agent errors (such as mistakes in consignee name). 4)

Follow-up and track/ trace shipments on a daily basis to communicate progress to customers and update agents’ electronic systems (if any) on a timely and accurate basis and promptly interfere when there are problems to report, investigate and resolve them effectively. 5)

Enter all air freight clearance operations’ details into the company system correctly and on a timely basis for delivery order processing.6)

Ensure all invoices and supporting documents are in order for invoice processing when services are completed and that they are sent for review on a timely basis to the accounting department and then to collections/ customers and that all shipment documentation is properly archived after service rendering for future references. 7)

Ensure that routed cargo customers have no outstanding credit with the company before discharging shipments.

3 to 5 years of proven experience in customs clearance operations or logistics customer service.Strong understanding of customs regulations, documentation, and clearance procedures.Excellent communication and interpersonal skills for effective customer interaction.Proficiency in using IST forwarding System