English Customer Support Agent

Respond promptly and professionally to customer inquiries via phone, email, and chat in English.Resolve customer issues efficiently, ensuring a high level of satisfaction and retention.Document all customer interactions accurately in the company’s CRM system.Collaborate with team members and other departments to resolve complex customer concerns.Escalate unresolved issues to the appropriate internal teams as necessary.Stay up-to-date with product knowledge, company policies, and industry best practices.Identify opportunities to improve customer experience and provide feedback to management.Meet or exceed individual and team performance targets, including response time and quality metrics.Adhere to company protocols regarding data privacy and security.Participate in ongoing training sessions and professional development initiatives.

IntouchCX provides equal employment opportunities in accordance with Egyptian labor laws and regulations.

IntouchCX is committed to ensuring fairness and equality in all aspects of employment and does not discriminate based on gender, origin, language, religion, creed, or disability.IntouchCX is committed to accommodating individuals with disabilities in compliance with Egyptian labor laws and international best practices.

If you require any accommodations during the application process or need more information about our accommodation policies, please contact us.

By applying to IntouchCX, the applicant consents to IntouchCX collecting, using, and retaining their personal information for purposes related to the application process and, if hired, the employment relationship.

All personal information collected will be handled with strict confidentiality and in accordance with applicable Egyptian privacy and data protection regulations.

Fluency in English, both written and spoken, with excellent communication skills.Minimum of 6 months and up to 2 years of experience in customer support or a related field.Ability to work full-time, under a permanent or long-term contract.Willingness to work on-site in Maadi.Strong problem-solving and conflict resolution abilities.Customer-centric mindset with a positive, empathetic attitude.Proficiency in using computers and common office software.Ability to multitask and manage time effectively in a fast-paced environment.Flexibility to work various shifts, including evenings, weekends, or holidays as required.Commitment to maintaining confidentiality and data security.