الشركة الوطنية للنقل وأعالي البحار
ERP Technical Support
10,000 - 15,000 EGP
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0 applicants
Job Description
Experience as a technical support Specialist Experience in ERP (Account
- Inventory )Experience in (MS SQL SERVER
- MYSQL)
IS MUSTExperience IN WINDOWS SERVERRespond to customer queries in a timely and accurate way, via phone, email or chatIdentify customer needs and help customers use specific featuresAnalyze and report product malfunctions (for example, by testing different scenarios or impersonating users)Update our internal databases with information about technical issues and useful discussions with customersMonitor customer complaints on social media and reach out to provide assistanceShare feature requests and effective workarounds with team membersInform customers about new features and functionalitiesFollow up with customers to ensure their technical issues are resolvedGather customer feedback and share with our Product, Sales and Marketing teamsAssist in training junior Customer Support Representatives
Experience as a technical support Specialist Experience in (MS SQL SERVER
- MYSQL)
IS MUST Experience IN WINDOWS SERVER Experience using help desk software and remote support tools.Understanding of how CRM systems workExcellent communication and problem-solving skillsMulti-tasking abilitiesPatience when handling tough casesBSc in Information Technology or relevant diploma
Requirements & Qualifications
Experience as a technical support Specialist Experience in (MS SQL SERVER
- MYSQL)
IS MUST Experience IN WINDOWS SERVER Experience using help desk software and remote support tools.Understanding of how CRM systems workExcellent communication and problem-solving skillsMulti-tasking abilitiesPatience when handling tough casesBSc in Information Technology or relevant diploma
EGjobank Analysis
Quick Role Summary
Opportunity as "ERP Technical Support" at Sinmar Soft located in new nozha on a Full-Time basis, suited for Senior Level candidates, within Technology & IT. Key details from listing: Experience as a technical support Specialist Experience in ERP (Account • Inventory )Experience in (MS SQL SERVER • MYSQL) IS MUSTExperience IN WINDOWS…
The Egyptian Job Bank editorial team prepares curated overviews and actionable application guidance for every listing, preserving official employer details.
Application Tips
- Tailor your CV headline to match "ERP Technical Support" and feature measurable achievements in the top third of your resume.
- Customize your cover note for new nozha: explain why this location and work arrangement suit your availability and how you add value to the team.
- Highlight relevant practical experience, key responsibilities, and specific business impact.
- Demonstrate team leadership, budget stewardship, and tangible business KPIs — concrete numbers carry maximum weight.
- After applying, monitor your status from your dashboard and stay prepared for an interview invitation.
Readiness Checklist
- Updated CV in standard PDF format with a professional filename
- Skills aligned with the stated role requirements
- Availability for work in new nozha or remote if specified
- Measurable achievement examples prepared for interview talking points
- Egyptian Job Bank candidate profile ready for application tracking
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