Flight Ticketing Supervisor (Tourism Sector)

Job Overview:We are looking for a highly experienced Flight Ticketing Supervisor to lead our ticketing operations within a fast-paced tourism environment.

This role is ideal for a hands-on professional who can manage complex bookings while supervising and guiding a team to ensure efficiency, accuracy, and excellent customer service.

Key Responsibilities:Supervise daily ticketing and reservation operations to ensure smooth workflowHandle complex flight bookings, reissues, cancellations, and refundsManage travel arrangements end-to-end, ensuring high service qualityMonitor team performance and provide coaching and support when neededEnsure compliance with airline policies, procedures, and fare rulesCoordinate with airlines, suppliers, and internal teams to resolve issues Maintain accuracy in all ticketing transactions and reportingSupport sales efforts and upselling opportunities when applicable

4–5 years of experience in airline ticketing within the tourism industryPrevious experience in a supervisory or senior role is highly preferredStrong hands-on experience with GDS systems (e.g., Amadeus, Galileo, Sabre)Good knowledge of LCC booking systemsProven ability to manage reservations, ticketing, reissues, and refundsStrong customer service and communication skillsSales awareness and ability to support revenue generationAbility to work independently and lead a team effectivelyBachelor’s degree in Tourism, Business Administration, or a related field