French & English Trainer

About the Company : IntouchCX is a global leader in customer experience and technology solutions.

The company has been in the market for 20 years and has recently expanded its operations to Egypt, where it has been active for the past two years.

About the Job We are changing the way people think about customer service, and we need your help!

We’re seeking a Trainer to deliver training modules and run classes for our team members.

Are you a leader with a passion to help people learn?

This role is responsible for delivering training materials to our team members using creative teaching techniques.

We’re looking for a performance-driven individual who is eager to innovate new opportunities for curriculum development.

As a Trainer(English/French Bilingual) , You Will… Provide training to new and existing employees Develop and deliver training plans and curriculum to classes of up to 25 people Develop and utilize a variety of creative teaching techniquesDevelops and administers knowledge assessment testing Assist with QA monitoring, feedback, and coachingMaintain up-to-date reporting on training progress, effectiveness, and improvementsStay informed of current client products and servicesInteract with partners, ensuring they understand the training environment, successes, and opportunities for development Manage new Trainers and Training FacilitatorsInternational Travel is Required

As a Trainer(English/French Bilingual) , You Have… BS/BA in Education or Business Administration or equivalent work experience preferred.Knowledge of adult learning principles and the ability to implement these principles into a training curriculum.Must be bilingual in both English and French, written and verbal.

Language proficiency will be a key competency to be successful in this role.1+ years of previous contact center experience preferred.Experience in customer service training.Experience in coaching and mentoring.Knowledge of existing and emerging training methods and tools.Knowledge of call center systems, ACD/IVR, and performance statistics.Strong verbal and written communication skills, including presentation skills.Strong analytical and problem-solving skills.Ability to build rapport with clients and interact with team members at various position levels.Ability to multitask effectively and work in a fast-paced environment.Ability to develop employees through positive motivation.Ability to adapt to change and innovation.Ability to potentially travel.Skills in MS Office programs (Word, Excel, and PowerPoint).Valid travel documents for international travel.