Front Office coordinator

Front Office & Visitor ManagementWelcome visitors, clients, government representatives, and business partners in a professional and courteous manner consistent with Sky Ports' brand and image.Operate the visitor management process: registration, badge issuance, escort coordination, and notification to host employees.Manage the main reception line and HQ switchboard, screening and routing calls efficiently to the relevant department or executive office.Maintain the appearance, cleanliness, and readiness of the reception area and adjoining waiting/lounge zones at all times.Ensure visitor logs, NDA acknowledgements (where applicable), and access records are accurately maintained and aligned with HQ security protocols.Executive Office SupportCoordinate with the offices of the Chairman, Managing Director, and senior executives for incoming guests, meetings, and external correspondence.Manage meeting room bookings including setup, refreshments coordination, and timely turnover between meetings.Receive and announce VIP visitors in alignment with executive protocol and confidentiality expectations.Support the preparation of meeting materials when requested (printing, binding, name tents, attendance sheets).Mail, Courier & CorrespondenceReceive, log, sort, and distribute incoming mail, courier shipments, and parcels to the appropriate departments and individuals.Coordinate outgoing mail and courier services with approved vendors; maintain dispatch logs and delivery confirmations.Track sensitive or time-critical correspondence (e.g., government, legal, banking) and escalate immediately to the relevant office.Administrative CoordinationCoordinate with cleaning, maintenance, and facility service providers to ensure the HQ environment remains in optimal condition.Support travel and accommodation logistics for visiting employees from EPS, Adabia, Sokhna, and other sites when assigned.Assist HR & Administration in the on-boarding experience of new joiners on their first day at HQ.Maintain organized digital and physical filing of administrative documents, contracts, invoices, and service records relevant to the front office.Communication & Brand RepresentationCommunicate fluently in Arabic and English with all internal and external stakeholders, in writing and verbally.Uphold the highest standards of confidentiality regarding visitors, executives' schedules, and sensitive information observed in the course of duties.

Bachelor's degree from a recognized university, preferably in Business Administration, Mass Communication, Languages, Hospitality Management, or a related field.Professional working proficiency in both Arabic and English (written and spoken) — non-negotiable.Strong proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).Familiarity with visitor management systems, switchboard / IP telephony, and basic office equipment (printers, scanners, video conferencing rooms).Working knowledge of e-mail and meeting room scheduling tools.Professional appearance, polished demeanour, and strong personal presence.Excellent interpersonal and communication skills with a service-oriented mindset.High attention to detail, organisation, and ability to multitask under pressure.Discretion, confidentiality, and integrity in handling sensitive information.Cultural sensitivity and the ability to interact with stakeholders from diverse backgrounds.Proactive, solutions-oriented attitude and ability to anticipate needs of executives and visitors.Reliability, punctuality, and consistency — the role anchors the daily rhythm of the HQ.