Information Technology Operations Manager

A prominent leader in the regional construction and engineering sector is seeking a mission-driven IT Operations Manager to head its technology department.

This is a high-impact leadership role centered on two core pillars: Business Continuity and Operational Efficiency.

You will be responsible for the end-to-end resilience of a massive, multi-site infrastructure, ensuring that technology serves as a seamless enabler for both office-based professional services and remote project sites.This role is 70% Management and 30% Technical.

You will lead a large, multi-tiered technical team (comprising User Support and Systems/Network Administration) to provide high-availability services.

You will be the primary architect of the firm's disaster recovery and connectivity strategies, ensuring that mission-critical engineering and enterprise platforms remain accessible 24/7, regardless of geographical or infrastructure challenges.Strategic Operations: Lead and mentor a large IT department to achieve rigorous service-level agreements (SLAs) across diverse business units and remote locations.Resilience & Continuity: Design and implement robust failover and redundancy solutions for remote site connectivity to eliminate downtime in high-stakes environments.Infrastructure Excellence: Oversee a cloud-integrated environment and a secure network architecture optimized for high-performance BIM and engineering workflows.Security & Governance: Own the cybersecurity roadmap, ensuring data integrity, rigorous backup protocols, and secure access across all company endpoints.Technical Stewardship: Oversee the IT lifecycle, from technical specification and vendor selection to the final approval of infrastructure investments and procurement.

Senior Leadership: 18+ years in IT, with significant experience in a leadership role managing large, diverse technical teams (20+ staff).Industry Expertise: Previous experience in the Construction or Engineering sector is mandatory.

Candidates must understand the specific infrastructure needs of high-performance design and BIM environments.Network & Cloud Mastery: Advanced proficiency in managing M365, firewalls, remote site connectivity solutions.Business Continuity Focus: A proven track record of maintaining high uptime and system stability in challenging or remote geographical areas.Management Style: A "Lead-by-Example" manager who possesses the technical depth to audit complex systems while focusing on high-level operational goals.Education: Bachelor’s degree in Computer Science, Engineering, or a related field; professional certifications (ITIL, PMP, or senior technical certifications) are preferred.