IT Help Desk Specialist

Provide technical support for desktops, laptops, printers, and end-user devices.Install, configure, troubleshoot, and maintain Windows 10/11, Windows Server, and Linux (Ubuntu) environments.Manage Active Directory Users & Computers, including user creation, permissions, password resets, and account administration.Perform Domain Join/Leave operations and manage Group Policies (GPOs).Administer and support Microsoft 365 services, including user accounts, licensing, Outlook, Teams, and related applications.Monitor, configure, and troubleshoot Sophos XGS and FortiGate/Fortinet Firewalls.Manage and maintain Kaspersky Antivirus solutions across company devices.Troubleshoot and support basic networking issues including VPN, TCP/IP, DNS, DHCP, and network connectivity.Respond to help desk tickets, diagnose technical issues, and ensure timely resolution.Perform system updates, patch management, and routine maintenance activities.Document technical procedures, troubleshooting steps, and IT assets.

Bachelor’s degree in Computer Science, Information Technology, or a related field.4+ years of experience in IT Support or Help Desk roles.Hands-on experience with Sophos XGS and/or FortiGate Firewalls.Strong knowledge of Windows 10/11, Windows Server, and Linux (Ubuntu).Experience managing Active Directory, Group Policies, and domain environments.Experience with Microsoft 365 Administration.Good understanding of VPN, TCP/IP, DNS, DHCP, and general networking concepts.Experience with endpoint security and antivirus management, preferably Kaspersky.Strong troubleshooting, communication, and problem-solving skills.Ability to prioritize tasks and support multiple users effectively.

Preferred QualificationsMicrosoft, Fortinet, Sophos, or Networking certifications are a plus.Experience with IT asset management and ticketing systems.Knowledge of backup and disaster recovery concepts.