PRE Group

IT Help Desk Specialist

PRE Group
📍 التجمع الخامس Full-Time 💼 Senior Level (6-8 yrs) 🕐 1mo ago
👁️ 0 views
📋 0 applicants

Job Description

We are looking for a qualified IT Help Desk Specialist to provide technical support and assistance to our employees.

The ideal candidate will be responsible for troubleshooting hardware and software issues, ensuring smooth daily IT operations, and delivering prompt technical support.

Key Responsibilities:Provide first-line technical support for hardware, software, and network issues.Install, configure, and maintain computers, printers, and other IT equipment.Troubleshoot system and network problems and diagnose technical faults.Respond to IT support requests in a timely and professional manner.Maintain IT documentation, inventory, and user guides.Escalate complex issues to the IT Manager when necessary.Ensure data security and backup procedures are followed.

Job Requirements:Bachelor’s degree in Computer Science, Information Technology, or related field.Proven experience as an IT Help Desk or Technical Support Specialist.Good knowledge of Windows OS, MS Office, and basic networking.Familiarity with hardware troubleshooting and IT support tools.Strong problem-solving and communication skills.Ability to work under pressure and manage multiple tasks.Good command of English (written & spoken).

Requirements & Qualifications

Job Requirements:Bachelor’s degree in Computer Science, Information Technology, or related field.Proven experience as an IT Help Desk or Technical Support Specialist.Good knowledge of Windows OS, MS Office, and basic networking.Familiarity with hardware troubleshooting and IT support tools.Strong problem-solving and communication skills.Ability to work under pressure and manage multiple tasks.Good command of English (written & spoken).

EGjobank Analysis

Quick Role Summary

Opportunity as "IT Help Desk Specialist" at PRE Group located in التجمع الخامس on a Full-Time basis, suited for Senior Level candidates, within Engineering. Key details from listing: We are looking for a qualified IT Help Desk Specialist to provide technical support and assistance to our employees. The ideal candidate will be responsible…

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Application Tips

  1. Tailor your CV headline to match "IT Help Desk Specialist" and feature measurable achievements in the top third of your resume.
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  3. Highlight relevant practical experience, key responsibilities, and specific business impact.
  4. Demonstrate team leadership, budget stewardship, and tangible business KPIs — concrete numbers carry maximum weight.
  5. After applying, monitor your status from your dashboard and stay prepared for an interview invitation.

Readiness Checklist

  • Updated CV in standard PDF format with a professional filename
  • Skills aligned with the stated role requirements
  • Availability for work in التجمع الخامس or remote if specified
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