الشركة الوطنية للنقل وأعالي البحار
IT Specialist - ManageEngine
9,000 - 15,000 EGP
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0 applicants
Job Description
Responsibilities: 1.Implementation and Configuration: Implement and configure ManageEngine solutions based on customer requirements.
2.
Technical Support: Provide technical support to customers for ManageEngine products, troubleshooting issues, and providing solutions.
3.
System Integration: Integrate ManageEngine products with existing systems and third-party applications.
4.
Training: Conduct training sessions for customers on how to use ManageEngine products effectively.
5.
Documentation: Create and maintain technical documentation for ManageEngine solutions and implementations.
6.
Project Management: Manage projects related to the implementation of ManageEngine solutions, ensuring timely delivery and customer satisfaction.
7.
Pre-sales Support: Assist the sales team in technical pre-sales activities, including product demonstrations and presentations.
8.
Continuous Learning: Stay updated on the latest trends and technologies in IT management and monitoring.
9.
Customer Relationship Management: Build and maintain strong relationships with customers, understanding their needs and providing appropriate solutions.
10.
Team Collaboration: Work closely with sales, support, and product teams to ensure a seamless customer experience.
1.
Education: Bachelor's degree in computer science, information technology, or related field.
2.
Certifications: Relevant certifications such as MCSE, CCNA, or ManageEngine certifications (e.g., ManageEngine Certified Professional) are a plus.
3.
Experience: Previous experience in IT system engineering, with a focus on implementing and supporting IT management and monitoring solutions.
4.
Technical Skills: Proficiency in managing and troubleshooting Windows and Linux-based systems, as well as networking concepts.
5.
ManageEngine Experience: Hands-on experience with ManageEngine products such as ServiceDesk Plus, OpManager, or ADManager Plus.
6.
Communication Skills: Excellent communication skills, both verbal and written, to effectively interact with customers and colleagues.
7.
Problem-Solving Skills: Strong problem-solving skills to analyze issues and provide timely and effective solutions.
8.
Customer Focus: Customer-centric mindset with a commitment to delivering high-quality service and support.
9.
Teamwork: Ability to work collaboratively in a team environment, sharing knowledge and expertise with colleagues.
10.
Adaptability: Ability to adapt to changing priorities and work effectively in a dynamic and fast-paced environment.
11.
English Language : good level in English language (conversational reading/writing)
Requirements & Qualifications
1.
Education: Bachelor's degree in computer science, information technology, or related field.
2.
Certifications: Relevant certifications such as MCSE, CCNA, or ManageEngine certifications (e.g., ManageEngine Certified Professional) are a plus.
3.
Experience: Previous experience in IT system engineering, with a focus on implementing and supporting IT management and monitoring solutions.
4.
Technical Skills: Proficiency in managing and troubleshooting Windows and Linux-based systems, as well as networking concepts.
5.
ManageEngine Experience: Hands-on experience with ManageEngine products such as ServiceDesk Plus, OpManager, or ADManager Plus.
6.
Communication Skills: Excellent communication skills, both verbal and written, to effectively interact with customers and colleagues.
7.
Problem-Solving Skills: Strong problem-solving skills to analyze issues and provide timely and effective solutions.
8.
Customer Focus: Customer-centric mindset with a commitment to delivering high-quality service and support.
9.
Teamwork: Ability to work collaboratively in a team environment, sharing knowledge and expertise with colleagues.
10.
Adaptability: Ability to adapt to changing priorities and work effectively in a dynamic and fast-paced environment.
11.
English Language : good level in English language (conversational reading/writing)
EGjobank Analysis
Quick Role Summary
Opportunity as "IT Specialist - ManageEngine" at Trust Information Technology located in 6 أكتوبر on a Full-Time basis, suited for Fresh Graduate candidates, within Technology & IT. Key details from listing: Responsibilities: 1.Implementation and Configuration: Implement and configure ManageEngine solutions based on customer requirements. 2. Technical Support:…
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Readiness Checklist
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