Etisalat Egypt (e&)

MIS Specialist..

Etisalat Egypt (e&)
📍 المعادي Full-Time 💼 Senior Level (6-8 yrs) 🕐 3w ago
👁️ 0 views
📋 0 applicants

Job Description

What You’ll Be DoingEnd-to-End NPS Ownership: Manage the NPS ecosystem.

Collect raw survey data,conduct thorough sentiment and statistical analysis, extract meaningful "Voice of theCustomer" insights, and build compelling presentation decks to deliver findings toleadership.CX Initiatives & Projects: Proactively identify friction points in the customer lifecycle,propose data-backed solutions, and spearhead cross-functional projects with otherdepartments to elevate the overall customer experience.Contact Rate Mitigation: Monitor inbound contact rate reasons, analyze the rootcauses behind why customers are reaching out, and collaborate with product oroperational teams to mitigate unnecessary tickets.Systems & Tools Product Owner: Serve as the primary Point of Contact for allCustomer Support software and tools.

Manage integrations, communications, andpropose enhancements to ensure seamless performance.Knowledge Management: Own, structure, and maintain the internal Agent KnowledgeBase.

Ensure all troubleshooting scenarios, policies, and workflows are completelyup-to-date to help agents provide fast, accurate answers.

What You’ll Need (Experience)Years of Experience: 3–5 years of experience within a Customer Experience (CX),Quality Assurance, or Customer Support Operations environment, with a strong focus ondata analysis or project coordination.Technical Mastery: Advanced proficiency in data visualization and reporting tools(Excel, Google Sheets) and presentation software (PowerPoint/Google Slides) to mapout customer journeys.Tool Administration: Prior experience handling or administrating modern ticketing/CRMsystems and knowledge bases (e.g., Freshdesk, Zendesk, Salesforce).

Requirements & Qualifications

What You’ll Need (Experience)Years of Experience: 3–5 years of experience within a Customer Experience (CX),Quality Assurance, or Customer Support Operations environment, with a strong focus ondata analysis or project coordination.Technical Mastery: Advanced proficiency in data visualization and reporting tools(Excel, Google Sheets) and presentation software (PowerPoint/Google Slides) to mapout customer journeys.Tool Administration: Prior experience handling or administrating modern ticketing/CRMsystems and knowledge bases (e.g., Freshdesk, Zendesk, Salesforce).

EGjobank Analysis

Quick Role Summary

Opportunity as "MIS Specialist.." at Etisalat Egypt (e&) located in المعادي on a Full-Time basis, suited for Senior Level candidates, within Customer Service. Key details from listing: What You’ll Be DoingEnd-to-End NPS Ownership: Manage the NPS ecosystem. Collect raw survey data,conduct thorough sentiment and statistical analysis, extract…

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Application Tips

  1. Tailor your CV headline to match "MIS Specialist.." and feature measurable achievements in the top third of your resume.
  2. Customize your cover note for المعادي: explain why this location and work arrangement suit your availability and how you add value to the team.
  3. Highlight relevant practical experience, key responsibilities, and specific business impact.
  4. Demonstrate team leadership, budget stewardship, and tangible business KPIs — concrete numbers carry maximum weight.
  5. After applying, monitor your status from your dashboard and stay prepared for an interview invitation.

Readiness Checklist

  • Updated CV in standard PDF format with a professional filename
  • Skills aligned with the stated role requirements
  • Availability for work in المعادي or remote if specified
  • Measurable achievement examples prepared for interview talking points
  • Egyptian Job Bank candidate profile ready for application tracking
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