Operations & Customer Experience

Answer incoming company phone calls professionally.Respond promptly to customer inquiries via WhatsApp, website, email, and social media platforms.Process and manage customer orders accurately from receipt to shipment.Prepare and print invoices, shipping labels, and related documentation.Coordinate daily with shipping partners to dispatch customer orders.Track shipments and provide delivery updates when required.Handle customer complaints and resolve issues professionally.Welcome job candidates and visitors when required.Organise, maintain, and archive company documents, invoices, contracts, and administrative records.Update customer information and order records in the CRM system.Monitor the company email and respond to general inquiries.Support the Sales team with administrative and operational tasks.Coordinate with different departments to ensure smooth daily operations.Monitor office supplies and report replenishment needs.Assist in organising meetings, interviews, and internal administrative activities.Perform other administrative and operational duties assigned by management.Working HoursFull-time (8 hours per day).Sunday to Thursday.Working hours: 8:00 AM – 4:00 PM.Additional flexibility may be required during product launches or peak business periods.

Bachelor's degree in Business Administration, Commerce, Marketing, or a related field.Fresh graduates are encouraged to apply.Previous experience in customer service, operations, administration, or e-commerce is an advantage.Excellent communication and interpersonal skills.Good command of English, both spoken and written.Good computer skills, especially Microsoft Office (Word & Excel).Good knowledge of modern AI-powered productivity tools and the ability to use them efficiently in daily work is highly preferred.Ability to organise, prioritise, and manage multiple tasks.Experience using CRM systems is a plus.Strong attention to detail with a customer-first mindset.