فاين
Operations Manager
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Job Description
We are looking for a professional and results-driven Operations Manager to join our English Call Center team in the 5th Settlement.
Salary:Competitive salary package — determined based on experience and interview performance.If you are motivated, organized, and ready to lead a dynamic team, we’d love to hear from you!
English level: B2 or higherPrevious experience in the call center field & collectionStrong leadership and team management skillsAbility to monitor performance, improve KPIs, and ensure high service quality
Key ResponsibilitiesPerformance Management: Monitor, analyze, and report on key performance indicators (KPIs) like customer satisfaction (CSAT) and service levels.Team Leadership: Hire, train, coach, and motivate agents to achieve team goals, including handling escalated customer complaints.Operational Optimization: Develop and implement procedures to improve efficiency and maintain high service standards.System & Technology Management: Ensure CRM, telephony, and workforce management systems operate efficiently.Budgeting: Manage operational costs, staffing schedules, and budget allocations.
Requirements & Qualifications
English level: B2 or higherPrevious experience in the call center field & collectionStrong leadership and team management skillsAbility to monitor performance, improve KPIs, and ensure high service quality
Key ResponsibilitiesPerformance Management: Monitor, analyze, and report on key performance indicators (KPIs) like customer satisfaction (CSAT) and service levels.Team Leadership: Hire, train, coach, and motivate agents to achieve team goals, including handling escalated customer complaints.Operational Optimization: Develop and implement procedures to improve efficiency and maintain high service standards.System & Technology Management: Ensure CRM, telephony, and workforce management systems operate efficiently.Budgeting: Manage operational costs, staffing schedules, and budget allocations.
EGjobank Analysis
Quick Role Summary
Opportunity as "Operations Manager" at Medexera located in downtown on a Full-Time basis, suited for Senior Level candidates, within Administrative. Key details from listing: We are looking for a professional and results-driven Operations Manager to join our English Call Center team in the 5th Settlement. Salary:Competitive salary…
The Egyptian Job Bank editorial team prepares curated overviews and actionable application guidance for every listing, preserving official employer details.
Application Tips
- Tailor your CV headline to match "Operations Manager" and feature measurable achievements in the top third of your resume.
- Customize your cover note for downtown: explain why this location and work arrangement suit your availability and how you add value to the team.
- Highlight relevant practical experience, key responsibilities, and specific business impact.
- Demonstrate team leadership, budget stewardship, and tangible business KPIs — concrete numbers carry maximum weight.
- After applying, monitor your status from your dashboard and stay prepared for an interview invitation.
Readiness Checklist
- Updated CV in standard PDF format with a professional filename
- Skills aligned with the stated role requirements
- Availability for work in downtown or remote if specified
- Measurable achievement examples prepared for interview talking points
- Egyptian Job Bank candidate profile ready for application tracking
