فاين
Operations Manager For call Center
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Job Description
We are Hiring: Operations Manager ????Location: Fifth Settlement, New CairoAbout the Role:We are looking for a results-driven Operations Manager to lead and manage our Call Center operations during the overnight shift.
Key Responsibilities:- Plan, manage & supervise daily Call Center Operations- Monitor team performance and ensure Targets & KPIs are met- Coach, train and motivate team leaders and agents- Handle escalations and ensure smooth workflow- Implement processes to improve productivity and quality- Prepare daily/weekly performance reports
What We Offer:- Competitive Salary- Medical Insurance- Career Growth & Promotion Opportunities- Stable work environment
Requirements:- 2+ Years experience in Call Center Field in a supervisory/leadership role- Proven experience handling US / English Accounts is a must- Strong Leadership, Communication & Problem-solving skills- Ability to work under pressure and meet deadlines- Excellent English communication skills- Male Candidates Only- Overnight Shift: 7:00 PM – 4:00 AM- Location: Fifth Settlement
- Must be able to commute
Requirements & Qualifications
Requirements:- 2+ Years experience in Call Center Field in a supervisory/leadership role- Proven experience handling US / English Accounts is a must- Strong Leadership, Communication & Problem-solving skills- Ability to work under pressure and meet deadlines- Excellent English communication skills- Male Candidates Only- Overnight Shift: 7:00 PM – 4:00 AM- Location: Fifth Settlement
- Must be able to commute
EGjobank Analysis
Quick Role Summary
Opportunity as "Operations Manager For call Center" at Medexera located in التجمع الخامس on a Full-Time basis, suited for Senior Level candidates, within Administrative. Key details from listing: We are Hiring: Operations Manager ????Location: Fifth Settlement, New CairoAbout the Role:We are looking for a results-driven Operations Manager to lead and…
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Application Tips
- Tailor your CV headline to match "Operations Manager For call Center" and feature measurable achievements in the top third of your resume.
- Customize your cover note for التجمع الخامس: explain why this location and work arrangement suit your availability and how you add value to the team.
- Highlight relevant practical experience, key responsibilities, and specific business impact.
- Demonstrate team leadership, budget stewardship, and tangible business KPIs — concrete numbers carry maximum weight.
- After applying, monitor your status from your dashboard and stay prepared for an interview invitation.
Readiness Checklist
- Updated CV in standard PDF format with a professional filename
- Skills aligned with the stated role requirements
- Availability for work in التجمع الخامس or remote if specified
- Measurable achievement examples prepared for interview talking points
- Egyptian Job Bank candidate profile ready for application tracking
