Patient Services Team Leader

Supervise daily operations of reception, outpatient clinics, admissions, and medical approvalsLead and support front desk and patient service staffEnsure a smooth patient flow and minimize waiting timesMonitor appointment scheduling and patient registration processesFollow up on medical approvals and insurance coordinationHandle patient inquiries, complaints, and escalations professionallyCoordinate with medical, nursing, and finance teams to ensure seamless serviceTrain, guide, and evaluate team performancePrepare daily/weekly reports on operations and performanceEnsure compliance with hospital policies and patient service standards

Bachelor’s degree in Business Administration or relevant field3–5+ years of experience in patient services, front office, or hospital operationsPrevious experience in a supervisory or team leader roleStrong communication and interpersonal skillsAbility to handle pressure and manage patient interactions professionallyGood organizational and problem-solving skillsProficiency in Microsoft Office

Preferred QualificationsExperience in hospitals or healthcare settingsKnowledge of medical insurance processes and approvals