ITGoals

PreSales Support Engineer

ITGoals
📍 التجمع الخامس Full-Time 💼 Senior Level (6-8 yrs) 🕐 2mo ago
👁️ 0 views
📋 0 applicants

Job Description

As PreSales Support Engineer, you are the technical guide for users who are evaluating the company.

You combine a customer-success mindset with hands-on platform knowledge to turn curious newcomers into confident, paying customers.

You own the trial experience end-to-end: proactive outreach, real-time support, and structured follow-up.

Proactive trial monitoring — Track trial users' activity and progress; reach out proactively when users are stuck or disengaged before they churn silently.Intercom inbox ownership — Handle inbound questions via Intercom in a timely, thorough manner.

Triage, prioritize, and escalate complex issues to engineering when needed.Hands-on technical guidance — Help trial users set up their first mappings, channels, and integrations.

Reproduce issues, validate configurations, and share working examples.Conversion & handoff — Identify high-potential trial users and collaborate with the sales team to facilitate a smooth transition from trial to paid subscription.Knowledge base contribution — Turn recurring questions into reusable documentation, tutorials, and how-to articles that reduce friction for future trial users.Reporting & feedback loop — Track trial KPIs (activation rate, time-to-value, conversion).

Surface product friction points to the Product team to drive platform improvements.Required Skills:Experience with B2B integration formats (EDI, XML, JSON, CSV)Comfort with common protocols (REST, SFTP, AS2…)Strong written communication — able to explain complex things simplyCustomer-facing experience in a technical support or pre-sales roleOrganised and autonomous — able to manage multiple trial users simultaneouslyFluent English (written & spoken);

French is a plus

Requirements & Qualifications

Proactive trial monitoring — Track trial users' activity and progress; reach out proactively when users are stuck or disengaged before they churn silently.Intercom inbox ownership — Handle inbound questions via Intercom in a timely, thorough manner.

Triage, prioritize, and escalate complex issues to engineering when needed.Hands-on technical guidance — Help trial users set up their first mappings, channels, and integrations.

Reproduce issues, validate configurations, and share working examples.Conversion & handoff — Identify high-potential trial users and collaborate with the sales team to facilitate a smooth transition from trial to paid subscription.Knowledge base contribution — Turn recurring questions into reusable documentation, tutorials, and how-to articles that reduce friction for future trial users.Reporting & feedback loop — Track trial KPIs (activation rate, time-to-value, conversion).

Surface product friction points to the Product team to drive platform improvements.Required Skills:Experience with B2B integration formats (EDI, XML, JSON, CSV)Comfort with common protocols (REST, SFTP, AS2…)Strong written communication — able to explain complex things simplyCustomer-facing experience in a technical support or pre-sales roleOrganised and autonomous — able to manage multiple trial users simultaneouslyFluent English (written & spoken);

French is a plus

EGjobank Analysis

Quick Role Summary

Opportunity as "PreSales Support Engineer" at ITGoals located in التجمع الخامس on a Full-Time basis, suited for Senior Level candidates, within Engineering. Key details from listing: As PreSales Support Engineer, you are the technical guide for users who are evaluating the company. You combine a customer-success mindset with hands-on…

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Application Tips

  1. Tailor your CV headline to match "PreSales Support Engineer" and feature measurable achievements in the top third of your resume.
  2. Customize your cover note for التجمع الخامس: explain why this location and work arrangement suit your availability and how you add value to the team.
  3. Highlight relevant practical experience, key responsibilities, and specific business impact.
  4. Demonstrate team leadership, budget stewardship, and tangible business KPIs — concrete numbers carry maximum weight.
  5. After applying, monitor your status from your dashboard and stay prepared for an interview invitation.

Readiness Checklist

  • Updated CV in standard PDF format with a professional filename
  • Skills aligned with the stated role requirements
  • Availability for work in التجمع الخامس or remote if specified
  • Measurable achievement examples prepared for interview talking points
  • Egyptian Job Bank candidate profile ready for application tracking
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