الشركة الوطنية للنقل وأعالي البحار
Quality Assurance Analyst
18,000 - 22,000 EGP
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0 applicants
Job Description
Monitor and evaluate Patient interactions (calls, emails, chats)Ensure agents comply with quality standards, scripts, and proceduresProvide feedback and coaching to improve agent performanceIdentify trends and areas for improvementPrepare quality reports and performance scorecardsWork closely with team leaders and trainers for continuous improvementConduct calibration sessions to maintain evaluation consistencyEnsure compliance with company policies and client requirements Working Hours
- Fixed night shift: 7:00 PM – 4:00 AM - 5 working days per week (Monday – Friday) - 2 days off per week - 1-hour lunch break
RequirementsMinimum 1–2 years experience in BPO / Call CenterExperience in call monitoring, quality scoring, and feedbackStrong communication and analytical skillsGood knowledge of quality metrics (CSAT, AHT, FCR)High attention to detail and problem-solving abilityAbility to work in a fast-paced environment
Requirements & Qualifications
RequirementsMinimum 1–2 years experience in BPO / Call CenterExperience in call monitoring, quality scoring, and feedbackStrong communication and analytical skillsGood knowledge of quality metrics (CSAT, AHT, FCR)High attention to detail and problem-solving abilityAbility to work in a fast-paced environment
EGjobank Analysis
Quick Role Summary
Opportunity as "Quality Assurance Analyst" at Medexera located in التجمع الخامس on a Full-Time basis, suited for Senior Level candidates, within Technology & IT. Key details from listing: Monitor and evaluate Patient interactions (calls, emails, chats)Ensure agents comply with quality standards, scripts, and proceduresProvide feedback and…
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Application Tips
- Tailor your CV headline to match "Quality Assurance Analyst" and feature measurable achievements in the top third of your resume.
- Customize your cover note for التجمع الخامس: explain why this location and work arrangement suit your availability and how you add value to the team.
- Highlight relevant practical experience, key responsibilities, and specific business impact.
- Demonstrate team leadership, budget stewardship, and tangible business KPIs — concrete numbers carry maximum weight.
- After applying, monitor your status from your dashboard and stay prepared for an interview invitation.
Readiness Checklist
- Updated CV in standard PDF format with a professional filename
- Skills aligned with the stated role requirements
- Availability for work in التجمع الخامس or remote if specified
- Measurable achievement examples prepared for interview talking points
- Egyptian Job Bank candidate profile ready for application tracking
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