الشركة الوطنية للنقل وأعالي البحار
Quality Assurance Specialist
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Job Description
Monitor and evaluate customer interactions (calls, chats, emails) to ensure compliance with company standards and quality guidelines.Conduct quality audits and provide detailed feedback to agents and team leaders.Identify performance gaps and recommend improvement plans.Track quality metrics and prepare regular reports.Collaborate with Operations, Training, and Management teams to enhance service quality.Ensure adherence to telecommunications regulations and company policies.Participate in calibration sessions and quality improvement initiatives.
1–3 years of experience in Quality Assurance within a call center or telecommunications environment.Strong knowledge of quality monitoring methodologies and performance metrics.Excellent analytical and reporting skills.Strong communication and coaching abilities.Advanced English proficiency.Proficiency in Microsoft Excel and reporting tools.
Requirements & Qualifications
1–3 years of experience in Quality Assurance within a call center or telecommunications environment.Strong knowledge of quality monitoring methodologies and performance metrics.Excellent analytical and reporting skills.Strong communication and coaching abilities.Advanced English proficiency.Proficiency in Microsoft Excel and reporting tools.
EGjobank Analysis
Quick Role Summary
Opportunity as "Quality Assurance Specialist" at Etisalat Egypt (e&) located in المعادي on a Full-Time basis, suited for Fresh Graduate candidates, within Technology & IT. Key details from listing: Monitor and evaluate customer interactions (calls, chats, emails) to ensure compliance with company standards and quality guidelines.Conduct quality audits and…
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Application Tips
- Tailor your CV headline to match "Quality Assurance Specialist" and feature measurable achievements in the top third of your resume.
- Customize your cover note for المعادي: explain why this location and work arrangement suit your availability and how you add value to the team.
- Highlight relevant practical experience, key responsibilities, and specific business impact.
- Showcase practical projects, accredited certifications, and strong language skills to complement experience.
- After applying, monitor your status from your dashboard and stay prepared for an interview invitation.
Readiness Checklist
- Updated CV in standard PDF format with a professional filename
- Skills aligned with the stated role requirements
- Availability for work in المعادي or remote if specified
- Measurable achievement examples prepared for interview talking points
- Egyptian Job Bank candidate profile ready for application tracking
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