Receptionist

Provide information about mall services, stores, events, and promotions.Receives E-Mails & incoming calls from customers and responds to their inquiries and needs in a clear and professional manner.

Record visitor feedback or complaints and escalate when necessary.Assist in mall announcements and paging services.Greet mall visitors and tenants in a friendly and professional manner.Provides assistance and guidance to customers regarding the services offered by the company (Maintenance – Cleaning – Security).Records and documents customer information and the issues they encounter in the company's approved system.Analyzes problems and complaints and works to provide effective and satisfactory solutions for customers.Coordinates with relevant departments to resolve outstanding issues and ensure customer needs are met.Coordinates customer requests with the facility's operations departments, serving as the link between customers and the company (tax invoices – discount notices – memos).Coordinates with the Security Department regarding the following: (violations – work permits – exit permits – parking subscriptions).Coordinates and follows up with the Collections Department regarding outstanding maintenance variance arrears.Assists and provides guidance to customers regarding maintenance procedures and other facility management services within the establishment.Prepares and submits periodic reports to the direct supervisor regarding inquiries, complaints, and suggestions for improving the services provided to customers.Complies with and adheres to customer service standards, company policies, and ethical standards.Logs customer requests in the Customer Relationship Management system (CRM & AX).Participates in promoting building services to potential and internal customers.Maintains the cleanliness of the reception area at all times and ensures no items are missing (papers / pens / paper clips), etc.

Handle lost and found inquiries and procedures.Support administrative duties such as data entry, reporting, and filing.Monitor customer service kiosks, suggestion boxes, and feedback forms.

Bachelor’s degree.Previous experience as a receptionist, front desk officer, or customer service role is preferred.Excellent communication and interpersonal skills.Strong organizational and multitasking abilities.Basic computer skills (MS Office, email handling).Fluent in [English & Arabic].Professional appearance and positive attitude.Ability to work under pressure and manage a busy environment.