Sales & Customer success coordinator (Automotive Spare Parts)

Role OverviewAs the Sales & Customer Success Coordinator at Vinzone, you are the primary bridge between our customers and our technical pricing team.

You will manage the end-to-end customer journey: from the first "Hello" and VIN collection to delivering a competitive quote and ensuring the part is delivered to a satisfied customer.

Key Responsibilities

1.

Inquiry Management & Lead QualificationRespond to customer inquiries across all channels (WhatsApp, Website, Social Media, Phone).Accurately collect vehicle details, including VIN (Vehicle Identification Number) and specific part requirements.Filter and prioritize requests based on urgency and part availability.

2.

Internal Coordination & QuotationLiaise with the Purchasing/Pricing Team to get accurate costs for local and international parts.Prepare and send professional quotations via Odoo, ensuring all terms (validity, shipping, and returns) are clearly communicated.Explain technical differences between New, OEM, and Imported parts to the customer.

3.

Sales Conversion & Follow-upProactively follow up on sent quotations to convert inquiries into confirmed orders.Handle objections regarding pricing or lead times using Vinzone’s established value proposition.Confirm payments and coordinate with the Accounting/Logistics teams to trigger the order process.

4.

Relationship Management & After-SalesKeep the customer updated on the status of their shipment (especially for international orders).Conduct follow-up checks after delivery to ensure part compatibility and customer satisfaction.Manage any return requests or "damaged part" claims according to company policy.If quotation is rejected by client, the sales representative must know the reason

Requirements & QualificationsIndustry Knowledge: Basic understanding of automotive spare parts and the importance of VIN accuracy.Software Proficiency: Experience with Odoo (CRM/Sales/Invoicing) is a major plus.Communication: Fluent in Arabic and English (written and verbal).Soft Skills: High level of patience, "soft-selling" ability, and extreme attention to detail.Proactive Attitude: A "closer" mindset—someone who doesn't wait for the customer to call back.