Sales Operations Executive

We are collaborating with a leading international coffee roaster with roots in Greece and a growing presence in the UK, specialising in premium coffee solutions for the hospitality and retail sectors.

Combining decades of expertise, innovation, and passion for coffee culture, we are committed to delivering high-quality products and exceptional customer experiences across the market.

We are looking for a highly organised, proactive, and detail-oriented Sales Operations Executive to join our team, supporting our UK operations.

This role is ideal for someone who thrives in a fast-paced environment and enjoys working across sales operations, procurement, customer service, and logistics coordination.

You will play a key role in supporting daily business operations by acting as a central point of contact between customers, suppliers, warehouse staff, and internal departments.

Our ideal candidate possesses strong communication skills, can effectively manage multiple responsibilities, and is eager to learn while ensuring accurate stock management and timely deliveries.

Working with us will give you the opportunity to:

• Contribute to a company that is continuously growing and evolving.
• Thrive in a collaborative and supportive work environment that values teamwork, innovation, and excellence.
• Gain exposure to multiple business functions including operations, procurement, customer service, and logistics.
• Expand your expertise through hands-on experience, challenging projects, and ongoing development opportunities.
• Work within a dynamic environment that encourages continuous learning and professional growth.
• Be part of a motivated and ambitious team that values initiative and creativity.

Key Responsibilities will include but are not limited to:

1.

Sales & Operations Support

• Process customer sales orders accurately and efficiently.
• Coordinate with warehouse team and shipping partners to monitor order status, shipments, and deliveries.
• Maintain accurate customer records and update CRM systems regularly.
• Support day-to-day operational activities to ensure smooth workflow and timely order fulfilment.

2.

Procurement & Inventory Coordination

• Prepare and manage purchase orders.
• Follow up with suppliers regarding order timelines and deliveries.
• Verify supplier proformas, and sales orders to ensure pricing and quantity accuracy.
• Conduct regular stock checks and assist in maintaining accurate inventory records.
• Track stock movements and prepare inventory reports when required.

3.

Customer Service & Administration

• Respond promptly to customer enquiries across email, website, and social media platforms.
• Resolve customer concerns related to orders, deliveries, or product enquiries.
• Provide customers with timely updates regarding order progress and expected delivery timelines.
• Assist in preparing and reviewing customer agreements and contracts.
• Bachelor’s degree in business administration, Supply Chain, Logistics, or a related field.
• 0 to 2 years of experience in a similar role is preferred.
• Excellent command of English, both written and spoken.
• Strong organisational and multitasking skills.
• Excellent communication and coordination abilities.
• High attention to detail and strong problem-solving skills.
• Proficiency in Microsoft 365 applications including Excel, Word, Outlook, and Teams.
• Experience using CRM systems is preferred.
• Experience using Shopify is a plus.
• Ability to work independently and collaboratively within a team environment.
• Willingness to learn, grow, and continuously develop professionally.
• Knowledge of supply chain and logistics.
• Background with Google Ads or other digital marketing tools is a plus.
• Strong research and analytical skills.