مؤسسة بارتنرز تريد
Senior Customer Support Specialist (Patient Experience)
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Job Description
The Senior Customer Support Specialist at HealPath plays a critical role in ensuring an exceptional patient experience.
This role goes beyond traditional support , handling complex cases, supporting team performance, ensuring SLA compliance, and contributing to data-driven decision-making.Prepare daily, weekly, and monthly reports using Microsoft Excel.Track discrepancies (e.g., missing claims, incomplete cases).Provide insights and recommendations for process improvement.
Bachelor’s degree (Healthcare background is a strong plus: Pharmacy, Nursing, Science, business ).2+ years of experience in customer supportExperience in handling escalations and complex cases.Advanced proficiency in Microsoft Excel (Pivot Tables, formulas, dashboards).Strong skills in Microsoft PowerPoint (professional presentations).Excellent communication skills in Arabic & English.Skills & CompetenciesStrong analytical and reporting skillsAbility to build dashboards and interpret dataLeadership and team support mindsetHigh attention to detailStrong problem-solving skillsAbility to work under pressureExcellent communication and patient handling skills
Requirements & Qualifications
Bachelor’s degree (Healthcare background is a strong plus: Pharmacy, Nursing, Science, business ).2+ years of experience in customer supportExperience in handling escalations and complex cases.Advanced proficiency in Microsoft Excel (Pivot Tables, formulas, dashboards).Strong skills in Microsoft PowerPoint (professional presentations).Excellent communication skills in Arabic & English.Skills & CompetenciesStrong analytical and reporting skillsAbility to build dashboards and interpret dataLeadership and team support mindsetHigh attention to detailStrong problem-solving skillsAbility to work under pressureExcellent communication and patient handling skills
EGjobank Analysis
Quick Role Summary
Opportunity as "Senior Customer Support Specialist (Patient Experience)" at HealPath located in القاهرة on a Full-Time basis, suited for Senior Level candidates, within Customer Service. Key details from listing: The Senior Customer Support Specialist at HealPath plays a critical role in ensuring an exceptional patient experience. This role goes beyond traditional…
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