Senior Technician Service Specialist
Job Description
Follow up and monitor the performance of authorized service centers.Review and approve product replacement requests based on technical assessment and company policies.Monitor service quality and compliance with company standards and policies.Support service centers in resolving complex technical issues.Prepare technical reports and monitor service KPIs.Ensure compliance with company safety standards and after-sales service procedures.Conduct technical visits and audits when required.Provide technical support to service center technicians.
Deliver technical training programs for service center technicians.
Minimum 10 years of experience in servicing and troubleshooting gas water heaters, electric water heaters, and boilers.Strong knowledge of heating systems, diagnostics, product replacement criteria, and technical quality standards.
Excellent analytical and problem-solving skills.Strong communication and leadership abilities.Willingness to travel to service centers when required.
Requirements & Qualifications
Minimum 10 years of experience in servicing and troubleshooting gas water heaters, electric water heaters, and boilers.Strong knowledge of heating systems, diagnostics, product replacement criteria, and technical quality standards.
Excellent analytical and problem-solving skills.Strong communication and leadership abilities.Willingness to travel to service centers when required.
Quick Role Summary
Opportunity as "Senior Technician Service Specialist" at Ariston Thermo located in 6 أكتوبر on a Full-Time basis, suited for Senior Level candidates, within Tourism & Hospitality. Key details from listing: Follow up and monitor the performance of authorized service centers.Review and approve product replacement requests based on technical assessment and company…
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- Tailor your CV headline to match "Senior Technician Service Specialist" and feature measurable achievements in the top third of your resume.
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Readiness Checklist
- Updated CV in standard PDF format with a professional filename
- Skills aligned with the stated role requirements
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