CODE SARAA Information Technology
Service Support Engineer
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Job Description
Lead the training activities of technical training, soft skills trainings and sales trainings for service technicians and authorized service providersParticipate in project teams for new product development, contributing to define needs for product services in the field.
Monitor the products performance in the field and interact with the factories’ quality teams, R&D, and customer service teams, providing feedback to different areas to solve non-compliance issues and contribute to continuous improvement.
Participate in the product's technical documentation structure, training, technical support services and related processes.
Create and recommend processes and procedures to audit job orders issued by service providers, and eliminating vulnerability to fraud
2–5 years of experience in service engineering, technical support, quality, or after-sales operations.Experience in home appliances or consumer electronics is preferred.
Technical SkillsStrong understanding of electromechanical systems and component behavior.Hands-on experience with failure analysis, troubleshooting, and diagnostic tools.Familiarity with quality methodologies (e.g., 5 Why, Fishbone, FMEA, PDCA).Knowledge of safety, compliance, and regulatory standards applicable to consumer products.Ability to interpret technical drawings, wiring diagrams, and engineering documentation.
Requirements & Qualifications
2–5 years of experience in service engineering, technical support, quality, or after-sales operations.Experience in home appliances or consumer electronics is preferred.
Technical SkillsStrong understanding of electromechanical systems and component behavior.Hands-on experience with failure analysis, troubleshooting, and diagnostic tools.Familiarity with quality methodologies (e.g., 5 Why, Fishbone, FMEA, PDCA).Knowledge of safety, compliance, and regulatory standards applicable to consumer products.Ability to interpret technical drawings, wiring diagrams, and engineering documentation.
EGjobank Analysis
Quick Role Summary
Opportunity as "Service Support Engineer" at Electrolux located in مدينة نصر on a Full-Time basis, suited for Senior Level candidates, within Engineering. Key details from listing: Lead the training activities of technical training, soft skills trainings and sales trainings for service technicians and authorized service…
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- Tailor your CV headline to match "Service Support Engineer" and feature measurable achievements in the top third of your resume.
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Readiness Checklist
- Updated CV in standard PDF format with a professional filename
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