Technical Support Engineer

Handling customer inquiries. Answering incoming calls, Chats, Web forms…….etc. Offering customers products and services. Performing administrative functions, Updating client accounts. Diagnosing and solving hardware/software faults. Evaluates system potential by testing the compatibility of new programs with existing programs. Provide outstanding phone, email, web chat-based technical and account services support to our customers. Installing and configuring computer systems-Investigating, Diagnosing and solving Server software or applications faults (Antivirus – Microsoft Office …..Etc.). Troubleshooting system and network problems and diagnosing and solving hardware or software faults. Processing customer correspondence, Handle escalated calls or escalated customer issues. Achieve Key Performance Indicator targets to meet business goals and objectives. Ensure service level agreements are met and maintained. Work as part of a team to ensure offering world-class Customer Service at all times. Meeting service level in handling all transactions measured through productivity reports.

1-Degree in Information Technology, Computer Science or equivalent. 2-Minimum 1 year of experience in Technical Support or Customer Service. 3-Fresh graduates are welcome to apply 4-Proven working experience in enterprise technical support, IT support-Strong problem-solving skills. 5-Basic network troubleshooting is a must. 6-Excellent written and verbal communication skills. 7-Good English (Speak & Writing).